Salary : $64,561.38 – $113,612.72 Annually
Location : Alexandria, VA
Job Type: Full-Time
Job Number: 2024-00021
Department: Department of Emergency Communications
Division: Operations
Opening Date: 07/21/2023
Closing Date: 8/4/2023 11:59 PM Eastern
Public Safety Communications Supervisor
The City of Alexandria is in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. About one-quarter of the City’s square miles have been designated as a national or local historic district. We proudly embrace our rich history and seize the endless opportunities that lie ahead. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for Public Safety Communications Supervisor position
An Overview
A Public Safety Communications Supervisor performs advanced level, technical and operational work in staffing an urban E-911 call center on an assigned shift. The work requires evaluating daily reports and shift workloads, assigning, and evaluating staff and maintaining proper staffing levels, organizing, and scheduling quality assurance activities, operating, and maintaining duty-related equipment, providing policy and budget recommendations, and ensuring staff certifications and re-certifications are up to date. Public Safety Communications Supervisors must be available to work days, evenings, weekends, and holidays.
What You Should Bring
The ideal candidate should have comprehensive knowledge of E-911 call center technology and certifications for public safety call-taking and dispatching; thorough knowledge of the geography of the City; thorough knowledge of policies, procedures, laws and regulations pertaining to public safety communications, and the ability to apply them; thorough knowledge and ability to efficiently operate Computer-Aided Dispatch software, digital communications, telephone, radio and related equipment to perform all public safety communications duties; good working knowledge of lead worker principles and practices; ability to obtain and utilize thorough knowledge of the Department of Emergency Communications administrative, operational and/or maintenance functions and ability to troubleshoot operations equipment when necessary; ability to exercise tact and sound judgment; ability to speak clearly and distinctly; ability to establish and maintain good working relationship with others that reflect a positive image of the Department and City.
The Opportunity
- Leads a shift of Public Safety Communications Officers staff by scheduling and assigning work and evaluating staff work performance.
- Ensures adequate staffing.
- Organizes, directs, and monitors daily workload and performance of assigned shift.
- Assists with completing and approving performance evaluations for Public Safety Communications Officers by utilizing Microsoft office applications.
- Ensures all training requirements are obtained by staff.
- Ensures accurate time and employee attendance to staff an assigned shift.
- Assists in the recruitment selection process conduct applicant interviews, and trains employees.
- Works closely with training staff to ensure all staff certifications are up to date.
- Maintains working knowledge of department Standard Operating Procedures (SOP).
- Performs related work, as required.
About the Department
The Department of Emergency and Customer Communications (DECC) ensures the effective delivery of routine and emergency calls for service to the City of Alexandria public safety departments. Our highly trained staff of professionals always strives to provide the best service possible to the public. Our employees are the most dedicated you will find anywhere, going above and beyond the call of duty to serve. Alexandria’s 9-1-1 center is accredited by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). Alexandria’s 9-1-1 center is one of only eight in Virginia to hold such accreditation. If you would like to review more about our department, please click the following link
Minimum & Additional Requirements
Minimum: High School Diploma or GED; and two years of experience and Certifications at the level of a Public Safety Communications Officer III or achieve Public Safety Communications Officer lll certifications within six months from hire date, experience with spreadsheet tracking and payroll system expertise, or any combination of experience as a Public Safety Communications Officer and training in 911 call taking and dispatching disciplines which provides the required knowledge, skills, and abilities.
Preferred Qualifications
Additional Requirements: Must be proficient in Microsoft Excel, PowerPoint, Outlook, and Word application; A performance rating of Satisfactory or above on all performance factors for the past two evaluation periods; Completion of Department training as both Emergency Medical/Fire and Police dispatcher (dual discipline); Completion of Powerphone training for EMD, Fire and Law Enforcement; National Incident Management System (NIMS) Course 100, 200, 300, 400 and 700 Level; APCO’s Registered Professional Leadership (RPL) Course within 1 year of appointment; Virginia Criminal Information Network (VCIN) Operator Level A; Communications Training Officer (CTO); and ability to access and analyze employee performance based upon available software programs (i.e., phone statistics, quality assurance reviews, monitoring of calls and dispatch functions of employees) and mentoring of employees for both performance and promotional opportunities and growth within the department.
We are proud to welcome you to explore the City of Alexandria’s excellent benefits and programs!
The benefits referenced on this site, may be changed from time to time without notice. Also, temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Benefits Division of the Department of Human Resources at 703.746.3785 or email
01
I understand that failure to thoroughly and accurately complete the “Education” and “Work Experience” sections on my application and the “Supplement Questionnaire” will result in my application being rejected.
- Yes
- No
02
Do you have a High School Diploma or GED?
- Yes
- No
03
Do you have two years of experience and certifications at the level of a Public Safety Communications Officer lll or be able to achieve the Public Safety Communications Officer lll certifications within six months from the hire date, experience with spreadsheet tracking and payroll system expertise, or any combination of experience as a Public Safety Communications Officer and training in 911 call taking and dispatching disciplines which provides the required knowledge, skills, and abilities?
- Yes
- No
04
If yes to question 3, please briefly describe your experience as a Public Safety Communications Officer lll or any equivalent combination of experience?
05
Are you certified as a Virginia Criminal Information Network (VCIN) Operator Level A?
- Yes
- No
06
Are you proficient in Microsoft Excel, PowerPoint, Outlook, and Word applications?
- Yes
- No
07
Have you received performance ratings of Satisfactory or above on all performance factors for the past two evaluation periods?
- Yes
- No
08
Are you currently certified for the National Incident Management System (NIMS) Course 100, 200, 300, 400, and 700 Level?
- Yes
- No
09
Do you have the ability to access and analyze employee performance based upon available software programs i.e.: phone statistics, quality assurance reviews, monitoring of calls and dispatch functions of employees, and mentoring of employees for both performance and promotional opportunities and growth within the department?
- Yes
- No
10
Have you completed APCO’s Registered Professional Leadership (RPL) Course or agree to complete the course within 1 year of appointment?
- Yes
- No
Required Question