QA/QC SPECIALIST SENIOR 1LOD
WHAT IS THE OPPORTUNITY?
The Central Operations Quality Center is responsible for quality control and quality assurance activities for various functions conducted within the area, ensuring compliance with established Bank and Regulatory standards.Key areas of focus are, Branch Balancing, Compliance Support, KYC Operations, and the New Account team. The team is responsible for QC/QA, monitoring and reporting on functions such as: • New Accounts• Client Identification Program (CIP) • Customer Identification System (CIS) Records• Know Your Client (KYC) • Currency Transaction ReportingThe QC team assists identifying problem areas and risks associated with processes and makes recommendations to improve quality.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
- Review and assess current QC /QA the various processes conducted internally for central operations
- Participate in updating and refining quality processes, automate where possible and shift to the quality center when appropriate
- Capture and report detected defects identified and detected during the QA/QC process
- Partner with process owners for root cause and remediation recommendations for identified trends
- Provide early detection and alerts to potential control failures and process breakdowns
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor’s Degree or equivalent experience
- Requires 3-5 years’ experience in Banking Services, branch operations, risk management or related function and two years’ of BSA/AML experience
- 2 years’ experience using Microsoft Office
Skills and Knowledge
- Analytical skills
- Solid understanding of Banking Operations, New Account opening
- Use of good judgment
- Attention to detail
- Internet savvy
- Good knowledge of Bank Secrecy Act and USA PATRIOT acts
- Great communication and writing skills.
Compensation
Starting base salary: $24.46 – $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled