Job Description
Quality Systems Specialist ROCGJP00024173
A leading biotechnology company is seeking a Quality Systems Specialist. The successful candidate will be part of a dedicated cross-functional team responsible for providing support to Windows computer systems and other embedded devices, with a focus on providing long-term support for existing facilities with respect to the computerized systems used for quality control, and other laboratory systems. The ideal candidate is skilled at providing end-user support in a complex, 24×7 environment.
Quality Systems Specialist Pay and Benefits:
- Hourly pay: $40/hr
- Worksite: Leading biotechnology company (Hillsboro, OR 97124 – Hybrid, Required minimum 4 days a week onsite in Hillsboro)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
- 40 hours/week, 14 Month Assignment
Quality Systems Specialist Responsibilities:
- Provide technical support for our staff in the Manufacturing and Quality area.
- Contribute to producing end-user documentation and training materials.
- May assist in designing information technology processes, procedures, and systems in alignment with the business needs.
- Provide Lab Systems Support for Hillsboro Technical Operations (HTO) and Hillsboro Individualized & Cell Therapies (HIT.)
- Troubleshoot multiple computer platforms: Windows, iOS, and various embedded operating systems.
- Utilize multiple enterprise and department applications including e-mail, calendar/scheduling, word processing, spreadsheet, presentation, working knowledge of Google Suite, browsers
- Support computers within the GMP areas, including the shop floor and labs.
- Provide support for basic network configurations: LAN, WAN, wireless, VPN.
- Install and upgrade software and operating systems.
- Perform upgrades to hardware and arrange for hardware repairs when necessary.
- Open and close service requests, as well as manage the assignment, tracking, and completion of requests.
- Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts.
- Document resolutions, workarounds, and frequently asked questions for problems and service requests.
- Execute the delivery of services per Service Level Agreements to customers in support of a 24×7 mission-critical environment.
- Manage user accounts, access rights, system configurations, and devices. Provide security management/administration.
- Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, service contracts, and operating procedures.
Quality Systems Specialist Qualifications:
- 4-6 years of experience providing onsite and/or remote technical support to end users in PC and Mac environments with an emphasis on Windows OS and hardware.
- A BS degree in Computer Science, Computer Engineering, or Information Technology and Information Systems is desired.
- Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet.)
- In depth knowledge of computer operating systems, hardware, and software.
- Knowledge of Good Manufacturing Practices (GMP), Health Authority practices, 21 CFR Part 11,cGMP Annex 11, and Data Integrity principles is desirable.
- Outstanding customer service and interpersonal skills.
- Ability to work in a team environment.
- Attention to detail and good problem-solving skills.
- Demonstrated ability to think and solve problems at a system level.
- Ability to work and interact productively with stakeholders from different technical domains.
- Ability to multi-task with calm behavior and work under pressure in a fast-paced environment.
- Good team player, self-confident, motivated, and independent.
- Good communication skills. Able to communicate effectively with technical and non-technical customers.
- Broad familiarity with information technology, both hardware and software.
- Ability to collaborate is crucial, and success in the role will require the individual to thrive in a team environment and not act solely as an individual contributor.
Quality Systems Specialist Shift:
- Monday to Friday from 8 am to 5 pm.