Description
Receptionist,
Part-Time (non-exempt)
Hogar Immigrant Services – Legal
Starting hourly rate $22.53/hour
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Primary Office:6301 Little River Turnpike, Suite 300, Alexandria, VA 22312
Hours per Week:16-20
Staff Supervisor:Stacy Jones, Program Director
Telework Available: __X__ No ____Hybrid
Position Description:
The Receptionist serves as a the “face” of Hogar Immigrant Services – Legal, welcoming clients at the front desk and responsible for handling inquiries via the office’s main phone line and walk-ins.
Position Responsibilities:
- Greet clients and other visitors to the office during regular business hours
- Handle a large volume of telephone calls, in both English and Spanish, striving to answer phone calls by the third ring
- Transfer calls quickly and accurately to correct parties, and convey messages accurately including names of callers, dates and times of calls, and return telephone numbers
- Check voicemail at least twice daily and return calls
- When necessary, knowledgeably refer clients to other Catholic Charities programs and/or other external partners for cases Hogar is unable to handle or for any non-legal needs
- Assist in accepting client payments, in person and by phone
- Assist with scheduling clients for consultations through Hogar’s online scheduling software, particularly for clients receiving fee waivers and/or clients unable to schedule themselves online
- Serve as a physical office presence to greet any visitors and assist staff with any administrative needs
Other Duties:
- Assist with filing client paperwork and correspondence, as needed
- Assist with document translations, as needed
- Assist with basic data entry in Hogar’s case management software, as needed
- Keep materials and resources at the front desk and in the reception are organized and updated
- Other related duties as assigned
Qualifications & Skills:
- Fluency in Spanish (written and verbal) required
- Cultural competency and prior experience working with the immigrant community preferred
- Excellent interpersonal and customer service skills
- Excellent organizational, time management, attention to detail, and administrative skills
- Demonstrated computer literacy and knowledge of Microsoft Office 2007 or later
- Demonstrated ability to work in a team environment
Education and Experience:
- Minimum of a high school diploma or equivalent is required
- One or more years of related experience preferred
- Proficient experience in Excel spreadsheets and general account reconciliations using pivot tables
- Knowledge of and experience with immigration law preferred
- Experience with bookkeeping, accounts receivable, and accounts payable
BENEFITS: Vacation, Sick, 15 paid holidays in 2023. Employee Assistance Program.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.