Salary: $15.00 – $18.95 Hourly
Location : Clermont, FL
Job Type: Part-Time
Job Number: 01045
Department: City Manager’s Office
Opening Date: 10/18/2023
Closing Date: Continuous
General Description
OPEN UNTIL FILLED
This position is responsible for greeting visitors, distributing information, and other front desk customer services duties. Works under direct supervision.
This position is non-exempt. Fair Labor Standards Act overtime provisions will apply.
Per Florida Statute 295.065, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and that certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.
Primary Duties
- Ensure that each visitor receives outstanding service by providing a friendly, welcoming environment, building relationships, communicating effectively and demonstrating concern, professionalism and integrity in all customer dealings.
- Provides an excellent experience for our visitors in the form of tours, rental information, and program information. Also responsible for accurately completing all necessary paperwork and forms. This may be in the form of hard documentation and/or the input of this information into software system.
- Greets visitors; answers phones; and answers questions. Distributes appropriate information, forms, and provide instructions to visitors according to City of Clermont procedures.
- Communicates and coordinates with other departments as needed.
- Responsible for accurately completing all necessary paperwork and forms. This may be in the form of hard documentation and/or the input of this information into software system. Provides input and feedback obtained by visitors in an effort to improve the services that are provided by the City of Clermont.
- Keeps the front desk and customer areas clean and inviting.
- Performs administrative/clerical functions such as entering and retrieving computer data, sending and receiving correspondence, responding to emails, organizing and filing documents, updating calendars, sending out weekly schedules and reminders, providing monthly statistics, and customer service.
- Attends and participates in regularly scheduled department meetings as required.
- Maintain lobby informational board.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- One (1) year experience with customer service, handling money, and using various computer skills.
- Valid Florida Driver’s License.
In some cases, an equivalent combination of higher education and experience may be considered, provided that the education and experience is in a relevant and related field.
Essential Physical Functions & Environmental Conditions
Physical Demands
- Sedentary work involving standing or walking for brief periods.
- Exerts up to 10 pounds of force on a regular basis.
- Operates office equipment requiring moderate dexterity
- Normal visual acuity; and good field of vision, hearing, and speaking abilities.
Work Environment
Works predominantly inside in an environmentally controlled space. May occasionally be asked to work in possibly adverse environmental conditions (e.g., sun, heat, cold, wind and rain) for moderate periods of time.
The City of Clermont is an Equal Opportunity Employer. The Americans with Disabilities Act requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are encouraged to discuss potential accommodations with management.
To perform this job successfully, an individual must be able to perform all of the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Job functions described are not to be construed as a complete statement of all duties performed. Employees may be assigned additional duties by management as deemed necessary. Duties not contained herein may be considered essential to performing this job successfully, just as though they were included in this job description.
The City of Clermont has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
Benefits not provided for part-time employees