Overview
The Risk Management Department at Enterprise Fleet Management (EFM) has an immediate opening for a Recovery Compliance Coordinator. Our ideal candidates will be a professional, organized, self-motivated team players that enjoy working in a fast paced environment and have had success in handling the collection of receivables, bad debt, claims, conflict resolution and/or customer service. The Recovery Compliance Coordinator will work to investigate and analyze all reported claims while developing collection strategies in order to reach a collection potential that best serves our customers and our business.
The starting pay range for this position is just over $40,200 to $41,700. This position typically works 40 hours per week, offers several flex schedule options, and the opportunity to earn more after passing department certifications.
This position is located at: 9315 Olive Blvd, St. Louis, MO 63132
Responsibilities
- Process an appropriate number of claim files per day and complete the exam process within the appropriate time-frame of file assignment
- Investigate, evaluate, and analyze all reported claims to determine collection potential and develop collection strategies
- Gather and evaluate police reports, verbal/written statements, and other related documents to utilize in making liability determinations and collection potential
- Evaluate and identify potential injuries or liability with notification to the appropriate claims organizations
- Send timely contact letters to responsible parties
- Negotiate claim settlements with various insurance carriers and third party companies
- Offer guidance and obtain approval for alternative dispute resolution
- Maintain accurate account of collections activity and incoming payments on files
- Actively defend EFM in lawsuits regarding unresolved claims; partner with clients’ insurance companies to monitor the status through resolution
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications:
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Two years of experience in Insurance, Claims, Underwriting or Subrogation
- Two years of Customer Service experience
- Basic knowledge of Microsoft Office applications (Word, Excel, and Outlook)
- Must have or be willing to obtain an Adjustor’s License
- One year of proven success in negotiation or conflict resolution, preferred
Competency Based:
Executing
- Takes action to meet goals and objectives
- Follows a business plan
- Accomplishes tasks according to the direction and instructions provided
Customer Service
- Provides excellent service to both internal and external customers
- Meets others’ needs in a timely manner and with a positive attitude
- Places others’ needs above one’s own needs
Detail-Oriented
- Demonstrates a strong attention to detail
- Provides facts and details when conveying information
- Thoroughly reviews information for accuracy and consistency
Analyzing
- Gathers and examines information from multiple sources
- Studies facts and details
- Considers past experiences and history
Communication
- Effectively communicates both verbally and in writing
- Clearly communicates messages, thoughts, and ideas to others
- Demonstrates strong presentation skills
Flexibility
- Readily adapts to change
- Moves easily from one task or responsibility to another
- Is able to perform tasks or complete processes in ambiguous situations