Salary: $27.45 – $30.88 Hourly
Location : Mercer Island, WA
Job Type: Part time
Job Number: 00174
Department: Public Works
Division: Recreation
Opening Date: 09/14/2023
Closing Date: 9/25/2023 11:59 PM Pacific
FLSA: Non-Exempt
Description
Recreation Assistants are responsible for office operation effectiveness and the day-to-day execution of the rental, reservation, and registration services, including cashiering and room preparation. Recreation Assistants are the primary customer service representatives for the Division, handling front desk and office functions, and monitoring and facilitating facility use.
Distinguishing Characteristics:
The Recreation Assistant differs from other positions in the Recreation Division in that it is focused on providing the customer service function of the Division, and the administrative, clerical and other direct assistance tasks that support the delivery of the Division’s programs and services. Work is performed in varied situations in accordance with departmental goals and program/service policies and procedures, under continuing direction from the supervisor. Typical administrative tasks are frequently straightforward and consistent, but special projects of greater complexity may be assigned. Job duties are of a moderate scope and complexity, in a busy, public environment. The work requires excellent communication and customer relations skills.
This is a thirty (30) hours per week part-time position.
Essential Job Functions
- Acts as guest services representative, welcoming and assisting customers; answers the telephone and waits on the public; gives information on policies and procedures; issues, receives and processes various permit applications, fees, reservations and related contracts, registrations, purchase orders, and other forms.
- Opens and closes the MICEC, according to Division procedures.
- Conducts facility tours.
- Responds to public inquiries, complaints, and requests, providing information within the scope of knowledge or refers to appropriate individual.
- Monitors visitors’ use of the MICEC, facilitates their proper use of the facility, nurtures a good visitor experience, and responds quickly to potentially hazardous situations, accidents and emergencies. Enforces rental contracts.
- Performs routine clerical and administrative duties including word processing, filing, reviewing and proofreading, and maintaining records. Handles mail, answers phones, prepares correspondence, provides information, and performs other administrative support tasks.
- Assists with preparing records, reports, memos and statistics.
- Operates office equipment; maintains inventory of and procures supplies and equipment.
- Prepares rooms for scheduled use and conducts some cleaning maintenance of facility property, as needed.
- Participates in meetings and planning processes.
- May assist with special projects, special uses, programs, services and/or events in various capacities as needed.
- May be required to alter work schedule to meet operating needs.
- Participates in the City’s emergency operations and response functions, as directed, including staffing the emergency shelter.
Qualification Requirements
Education and Experience:
- An Associate Degree and a minimum two (2) years of work experience in administrative support, customer service or related field.
- Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Previous experience in Parks & Recreation, community center, event venue or municipality preferred.?
Ability to:
- Effectively communicate with a diverse group of customers and co-workers. ?
- Work well independently and as part of a team.
- Learn and expertly use specialized software including recreation management software such as PerfectMind.
- Be calm under pressure and troubleshoot effectively.
- Cross-train and develop or enhance skills.
- Fill in for various roles within a program or event as needed.
Skilled in:
- Utilizing computer programs and systems to create, track and communicate details and data, including Microsoft Office Suite and use of the Internet.
- Prioritizing daily work and managing longer-term projects.
- Working and cooperating in a positive, collaborative, friendly and professional manner.
- Effective use of strong interpersonal communication skills in a tactful, patient, and respectful manner.
- Office practices, methods, procedures and use of office equipment.
- Event set-up and clean-up.
- Business correspondence standards including English, grammar, formatting, spelling, and punctuation.
- Completing tasks with a high degree of accuracy and ahead of deadlines.
- Conflict management
- Mathematics and quantitative methods.
- Communicating and managing program, service, or event information.
- Utilizing various modes of communication.
OTHER CITY REQUIREMENTS
- Ability to drive a City vehicle, possess a current and valid Washington State driver’s license (or ability to obtain one within 30 days of residency) and have an acceptable driving record. A current Abstract of Driving Record (ADR) will be required.
- Successfully passing a national criminal history background check compliant with the Child/Adult Abuse Information Act (CAAIA) is required.
- Acceptable personal reference check results.
- Current First Aid/CPR certification or willing to obtain within first six (6) months of employment.
- Completion of an I-9 Form, documenting eligibility to work in the United States.
- Specific assignments may have other certification requirements.
Working Conditions & Physical Abilities
This position works primarily indoors, with some outdoor work required. The employee may occasionally be required to work in outside weather conditions or in wet and/or humid conditions. Work involves walking, talking, hearing, using hands to handle, feel or operate machines, objects, tools, or controls and reaching with hands and arms. Prolonged standing, sitting, and extensive computer and telephone use will be required. Employee must be able to push, pull, lift, and/or carry up to 50 pounds, with the ability to set-up various equipment as needed. Employee must quickly possess the ability to retain solid knowledge of facility rentals, facility operations, and recreational activities. Employee must be able to multi-task and handle interruptions in addition to a regular workload. This position also requires good listening skills. Vision abilities required by this job include close vision and the ability to adjust focus. The noise level in this work environment is usually moderately quiet to moderately loud but may be loud at times. Employee must be able to respond and react to an emergency in an effective manner, which includes performing CPR as well as reporting to work if requested when the Emergency Shelter is activated. Attendance at evening, holiday and weekend activities may be required.
The City of Mercer Island is an Equal Opportunity Employer. We value diversity at all levels of our workforce and are committed to fostering an inclusive environment by recruiting talented individuals from various backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
The City of Mercer Island strives to offer employees a comprehensive benefits package. Regular full-time and part-time employees (working 20 or more hours per week) are eligible for insurance benefits beginning the first day of the month following the hire date. The benefits package includes 11 paid holidays and one paid floating holiday per year; vacation and sick leave; medical, dental, vision, and orthodontia insurance for employees and their eligible dependents; Employee Assistance Program; life and disability insurance; wellness program; deferred compensation options; retirement benefits through the Washington State Retirement System; and optional Flexible Spending Account. The City is a member of the Social Security System, and also a qualified employer under the Federal Government’s Public Service Loan Forgiveness (PSLF) program.
Details about benefits for non-represented employees can be found at Represented employee benefits are similar and outlined in their respective union contracts available at