Salary: $21.16 – $31.42 Hourly
Location : Goodyear, AZ
Job Type: Full-Time
Job Number: FY2400060
Division: Parks & Recreation
Department: Parks & Recreation
Opening Date: 10/03/2023
Closing Date: 10/10/2023 5:00 PM Arizona
Job Description Summary
This Recreation Customer Support Specialist provides customer service to the public by answering questions and accepting registrations for recreation programs and services. This position performs high level of customer service and monitors the variety of operational areas at the Goodyear Recreation Center This position has frequent contact with the City’s patrons by phone and through front desk activities while on duty resolving customer inquiries and/or complaints. General clerical and accounting functions that applies basic principles of accounting in support of accounting systems for assigned areas of function such as accounts receivable, cash receipts, and collections.
The ideal candidate will be a motivated self-starter with an Associate’s Degree in Recreation or a related field. A minimum of 2 years of experience in a recreation center setting is highly desirable. The successful candidate will have experience in facility operations, supervising part-time staff and must possess excellent leadership skills. The ideal candidate must be able to thrive in a fast paced, team-oriented environment with high service delivery expectations.
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation.
We believe that successful employees are those that possess six core values:
Adaptability – Empathy – Integrity – Innovation – Initiative – Optimism
If these six values rank high on your list of personal attributes and you want to be a contributing member of the Goodyear team, then don’t wait — APPLY TODAY!
Examination process: Only a limited number of the most highly qualified applicants meeting the City’s requirements will be invited for an interview. Examination process for this position will include a panel interview.
Essential Functions
- Greets and directs patrons in person and on the telephone while answering program questions efficiently and accurately. Demonstrates considerable tact and persuasion when dealing with customers who may become irate or distraught. Effectively and courteously communicates with the public both verbally and in writing.
- Point of sale and sales processing for Recreation programming, special interest classes, membership fees, etc.
- Responds to and resolves complex inquiries from citizens and other agencies regarding registration, financials and program support functions.
- Creates and analyzes reports related to program participation and identify irregularities and discrepancies on accounts including individual and organizational accounts.
- Maintains a working knowledge of all general and building safety rules including specific knowledge of front desk operations, facility operations and basic knowledge of fitness and aquatics areas. Enforces safety rules and improves public and employee knowledge by preventing and correcting unsafe behavior.
- Processes customer requests, payments, account updates, registrations and accounting processes related to recreational programs and services. Assists customers with understanding and registering for programs and services within the department.
- Demonstrates excellent customer service through daily interactions with internal and external customers through phone, email, and in-person communication.
Requirements
- Formal Education/Knowledge: Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
- Experience: Minimum of one year experience in a related field.
- Certifications and Other Requirements: None
- Reading: Work requires the ability to read and comprehend complex written documents such as administrative guidelines, accounting guidelines, and various legal agreements at an advanced level
- Math: Work requires the ability to perform general math calculations rapidly and accurately such as addition, subtraction, multiplication, division. Ability to calculate and apply percentages, decimals and fractions is also required.
- Writing: Work requires the ability to produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar at an advanced level.
- Managerial: Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. An example would be a “II” advising a “I”.
- Policy/Decision Making: Moderate – The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized.
- Technical Skills: Limited Application – Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
- Interpersonal/Human Relations Skills: Moderate – Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
12 Month Objectives
1. Assist in the management and execution of the operations plan for the Goodyear Recreation Center and Goodyear Aquatics Center, including facility programs, rentals and managing daily operations of the facility.
2. Recruit, hire, train, and supervise part-time recreation staff for the Goodyear Recreation Campus
3. Assist in the development of 2 new SOPs for facility operations and fulfill duties as appropriate to job function as a part of the Department Safety Management Program
The City of Goodyear offers a highly competitive benefits package including:
- Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
- Sick Leave: 12 days per year
- Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
- Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
- Health Insurance: Three health plans available to select from at a group rate
- Dental Insurance: Two dental plans available to select from at a group rate
- Vision Insurance: Available at a group rate
- Flexible Spending Accounts: Health Care and Dependent Care accounts available
- Short Term Disability Insurance: City-paid coverage
- Cancer Benefit: City-paid coverage
- Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee’s cost
- Longevity pay beginning at year six
- Tuition Assistance: $5,250 per calendar year
- Employee Assistance Program
- Onsite wellness center/clinic
- Access to the Goodyear Recreation Center
- Robust employee well-being program
- Free identify theft monitoring and protection with Aura
- 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
- Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
- Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.29%. Plan includes Long Term Disability Benefit.
01
Do you possess a high school diploma or GED?
- Yes
- No
02
Do you possess an Associates Degree or Higher in Recreation or a related field?
- Yes
- No
03
If a related field, please describe below.
04
Please indicate your experience in a Recreation Center setting.
- No experience
- 1 year
- 2 years or more
05
If you answered yes, please describe your experience.
06
Please indicate your experience providing customer service to internal and external customers.
- Less than one year
- 1 – 2 years
- 3 – 4 years
- 5 years or more
07
Please briefly describe your experience.
08
Please indicate your supervisory experience.
- Less than one year
- 1 – 2 years
- 3 – 4 years
- 5 years or more
09
Please briefly describe your experience.
10
Please indicate your years of experience working in a fast paced environment.
- Less than one year
- 1 – 2 years
- 3 – 4 years
- 5 years or more
11
Briefly describe your experience.
Required Question