Recreation Supervisor – Guest Services

Salary: $47,216.00 Annually

Location : City of Livonia, MI

Job Type: REGULAR FULL-TIME

Job Number: 1178 o.c.

Department: Parks and Recreation Administration

Opening Date: 09/21/2023

Closing Date: 10/5/2023 11:59 PM Eastern

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES

Livonia Parks and Recreation is looking for a new Guest Services Supervisor to lead a team of high-performing part-time staff in delivering quality customer service and guest experience. This employee shall be available to the public and work a flexible schedule. This may include working evenings, weekends, and holidays.

ILLUSTRATIVE EXAMPLES OF WORK

• Provide customer service by answering the telephone, voicemails, and emails, answering questions, providing information, and responding to customer complaints.
• Supervise the guest services area by training staff on proper cash and registration procedures, preparing work schedules for employees, and auditing employees to ensure compliance with policies and procedures.
• Effectively manage personnel that reinforces the City’s Core Values and philosophies through open communication, training, coaching, and counseling.
• Manage all aspects of the selection, hiring, and education process and provide daily leadership for the guest services team.
• Oversee CivicRec administration and compatibility and train appropriate staff on system use.
• Provide technical support on registration software for customers and staff.
• Assist with troubleshooting payment issues and membership issues in registration software.
• Establishes and maintains effective working relationships with employees, supervisors, other agencies, participants, community groups, and the public.
• Plan and implement Recreation Center Open House (one or two per year).
• Assist with the department’s special projects and special events.

MINIMUM QUALIFICATIONS AT TIME OF APPLICATION

By the closing date of this announcement, applicants must:

1. Be a citizen of the United States or resident alien with the right to work in the United States; and
2. Have a high school diploma or its equivalent; and
3. Have an associate degree or equivalent from a two-year college or technical school; and two to four years of related experience and/or training; or
4. Possess a bachelor’s degree from an accredited college or university with one year of relevant work experience; and
5. Possess a valid driver’s license with a driving history that does not create liability concerns.

PARTS OF EXAMINATION AND WEIGHTS

100% – Interview

NOTE: In the event the number of qualified applicants exceeds 10, an evaluation will be made of the applicants and the 10 applicants with the most appropriate and responsible combination of experience and training will be invited to the Interview. Candidates must pass the Interview to be placed on the Eligible List.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of and ability to use:

• POS operations, budgeting, and reporting using various applications such as CivicRec, MS Excel, etc.

Ability to:

• Communicate effectively orally, and in writing.

Skill in:

• Cash handling.

NOTE: At the time of appointment, applicants are required to pass a pre-employment medical examination conducted by a physician authorized by the City of Livonia.

PURPOSE: The purpose of this examination is to establish an eligible list to fill current, future, regular, and/or temporary vacancies.

HOW TO APPLY: Applications can be completed anytime online atIf work experience and/or specific skills are listed as qualifications, it will be the responsibility of the applicant to describe their experience and/or skills sufficiently in the Education and Work Experience sections of the application so that it may be determined if they meet the stated qualifications. Applicants who do not comply will be disqualified from further consideration. Attachments or resumes are not accepted in place of completing the information requested on the official application. Applicants will be notified by e-mail of the next steps in the examination process.

PROBATIONARY PERIOD: Appointees must satisfactorily complete a six-month probationary period before the appointment will be considered regular.

The following is a brief overview of the benefits offered for this position. A new employee orientation will occur for each new, regular employee and will include detailed information about the benefit offerings.

PAID TIME OFF
Employees receive vacation and sick time based on their years of service. New employees accrue vacation and sick time at a rate of eight hours per month. Upon completion of the six-month probationary period, employees are also entitled to three personal business days each year.

There are thirteen paid holidays each calendar year: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

MEDICAL BENEFITS
Medical and prescription drug coverage is offered through Blue Cross Blue Shield of Michigan. An employee has the choice between three Community Blue PPO plans and pays a monthly premium determined annually during each open-enrollment period which is in January of each year. New employees are eligible for medical coverage the first of the month following 30 days of employment.

The City also allows full-time employees who have health insurance through another provider to opt out of the City’s medical coverage and receive $1,000 per year (paid monthly) in lieu of coverage.

DENTAL
A dental program provides reimbursement for expenses incurred and paid by the employee for the employee, spouse, and dependent child(ren) under nineteen years of age. The annual dollar amount for full-time employees is currently $900. Unused balances roll-over to the following year. A lifetime maximum family benefit of $1,500 is available for orthodontic services for one member of the family.

The dental benefit begins immediately upon hire and is at no cost to the employee.

OPTICAL
The City has two optical providers and, if used, the City will pay for an eye exam, basic frames, and standard lenses for the employee, spouse, and dependent child(ren) under the age of 19 once per two-year period set by the City. If an employee decides to use a vendor outside of the two City providers, an employee may elect to receive up to a $300 reimbursement for optical services for one member of the family (employee, spouse, or dependent child under the age of 19) per two-year period. This option is in lieu of coverage for the entire family.

The optical benefit begins immediately upon hire and is at no cost to the employee.

LIFE INSURANCE
The City covers the premium of a Life Insurance policy in the amount of one times the annual base salary plus $2,000.00 for full-time employees. Coverage begins the first of the month following 30 days of employment.

DEFINED CONTRIBUTION PLAN
The City offers a Defined Contribution (401a) plan which is currently administered by Empower Retirement. Employees contribute 4.5% with a contribution rate of 12% from the City. Contributions for new employees begin six months from the date of hire. The City’s contributions and earnings on those contributions are vested after four years of service.

Employees who wish to contribute more than 4.5% can open a Deferred Compensation (457) plan which is also administered by Empower Retirement.

RETIREMENT HEALTH SAVINGS PLAN
The City has established a Retirement Health Savings Plan for employees to assist with healthcare related costs in retirement. The Employee contributes 2% of their pay and the City contributes $90 per paycheck to this Plan. The City’s contributions and earnings on those contributions are vested after four years of service.

CLOTHING VOUCHER
Each regular, general employee who does not otherwise receive a clothing allowance and has completed the six-month probationary period is eligible for a $100 clothing voucher each fiscal year to purchase departmental-approved clothing.

VOLUNTARY SUPPLEMENTAL BENEFITS
Employees are eligible to enroll in the City’s voluntary supplemental benefit program which offers accident, critical illness, hospital indemnity, and short-term disability coverage along with, identity theft protection and legal assistance.

01

Do you have a high school diploma or its equivalent?

• Yes
• No

02

Do you have an associate degree or equivalent from a two-year college or technical school; and two to four years of related experience and/or training?

• Yes
• No

03

Do you possess a bachelor’s degree from an accredited college or university with one year of relevant work experience?

• Yes
• No

04

Do you possess a valid driver’s license with a driving history that does not create liability concerns?

• Yes
• No

05

Please quantify your years of relevant work experience in Guest Services, Facility Operations, Financial Management, Retail Sales, or related fields.

• Ten or more years of experience
• Six (6) or more years of experience
• Three (3) or more years of experience
• One (1) year or less of experience
• No experience

06

Please select all the areas of guest services and facility operations you have been involved in overseeing throughout your career.

• Front line Guest Service supervision, including guest service and financial management
• Retail sales and cost control measures
• Facility Management (set up, cleaning, etc.)
• Financial Management to include POS operations, daily deposit completion, and financial controls
• Manager on Duty across multiple departments
• None of the above

07

Please select the largest staffing levels you have managed directly.

• 200+
• 100-199
• 50-99
• 10-49
• 1-9
• None of the above

08

Please quantify your years of experience supervising staff; prioritizing and assigning work; conducting evaluations; coordinating staff training; and hiring, disciplining, and termination procedures.

• Five (5) or more years
• Four (4) years
• Three (3) years
• One (1) to Two (2) years
• Less than one (1) year

Required Question