Job Details
Level
Experienced
Job Location
Fairfield – Fairfield, CT
Position Type
Full Time (30+ hrs/wk)
Education Level
2-Year Degree
Salary Range
$18.00 – $26.00
Job Shift
Any
Job Category
Healthcare (Ophthalmology)
Description
Refractive Surgical Coordinator
Summary: responsible for taking patients through the entire process of consult to surgery for lasik. This includes: scheduling patients for consultations, responding to emails and voicemails, educate and counsel patients, scheduling surgery, discussing payment options, receiving pertinent paperwork and preparing for surgery days.
Essential Duties and Responsibilities
- Strong interpersonal, communication and customer service skills, have knowledge of Refractive Surgery terms and different procedures
- Meet with and educate patients during the consult process
- Ability to allay patients fears and be prepared to address any obstacles or objections with a solution
- Schedule appointments for consultations and properly noting the source of the referral
- Schedule patient surgery appointments including preop, day of, and follow up
- Contributes to preparing surgical charts by obtaining paperwork; preop, consents and scans
- Sends correspondence to patients and comanaging doctors
- Timely follow up of leads from emails, voicemails and referring optometrists
- Collectively work with the manager and other Coordinator to grow the refractive business by working together to streamline processes and work efficiently
- Work additional hours, currently 1 Saturday per month, in support of the needs of the business.
- Takes initiative in helping team members to provide the best care and outcome for the patient
- Consistently display positive rapport with fellow employees, cooperates with management staff and physicians and understands role in the refractive team effort.
- Always maintains confidentiality and professional demeanor.