The Regional Account Executive – Transplant maintains and expands relationships with strategically important customers. Additional responsibilities include representing the entire range of services to customers and ensuring customer needs and expectations are met.
Primary Responsibilities:
- Develop productive, professional relationships with key decision-makers, providing consultation and education while promoting services to nurses, physicians, and staff.
- Look for opportunities to develop new relationships and utilize existing relationships to increase our patients and revenue by promoting Amber Pharmacy as best-in-class
- Maintain knowledge of current relationships and inform necessary team members and managers about all client or customer complaints.
- Proactively assess, clarify, and validate customer needs and customer satisfaction on an ongoing basis.
- Serve as a liaison and coordinate the involvement of company staff in order to meet account performance objectives, resolve service issues, and ensure customer expectations are met, resulting in high customer satisfaction ratings.
- Communicate information received from clients and make recommendations on service level improvements.
- Use phone, email, face-to-face meetings, conferences and other methods to win new business and strengthen and grow existing relationships and customer loyalty.
- Exhibit and/or attend local and national trade shows and conferences to promote Amber.
- Provide support for the Transplant Sales Manager as needed, including client visits, mailings, etc.
- Maintain an awareness of developments in the transplant industry.
- Assist with client communication needs – i.e., drug shortage, new generic options, etc.
- Submit monthly expense reports and maintain set budget within Amber for travel and expenses.
- Abide by guidelines of appropriate gifts, giveaways and lunches to clients and prospects.
- Attend Client Services meetings at the corporate office and via teleconference as needed.
- Works with Marketing to order supplies for daily use and trade shows, direct mailers, marketing pieces and ideas that can promote Amber’s services to patients
Required Qualifications:
- Minimum three years of strong sales experience with documented success.
- Working knowledge of the healthcare industry
- Prior working knowledge in two of the three areas: Specialty Pharmacy, Managed Care, Medical sales
- HIPAA trained and /or the ability to work with and protect highly confidential patient and employee information
- Ability to travel approximately 25% of the time
Professional Competencies:
- Proficient with MS PowerPoint, Excel, Word, and Outlook
- Attention to detail with emphasis on organizational skills
- Strong oral, written, and interpersonal skills
- Self-initiative
- Demonstrated ability to meet tight deadlines
- Ability to work with all levels of internal management and staff, as well as outside clients and vendors
- Proactive problem-solving skills combined with excellent interpersonal, judgment, negotiation, analytic, communication and account management skills.
Educational Requirements:
- Bachelor’s degree in a related field.
Compensation is adjusted for geographical location.
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