Do you like helping U.S. government agencies implement innovative cloud computing solutions and solve technical problems? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you have experience managing large, complex programs?
Amazon Web Services (AWS) is seeking an energetic Data Center Engineering Operations (DCEO) Cluster Manager to join the Global Infrastructure Operations (GIO) Organization and serve as a technical resource and leader within data centers. The position will help ensure overall availability and reliability to meet or exceed defined service level agreements of data center operations in a specific region. The DCEO Cluster Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data centers. This role will assist in maintaining high reliability and performance while keeping the operating costs of the facilities at a minimum. This equipment supports mission-critical servers and must maintain a 99.9999% uptime.
This role acts as Amazon’s front line when it comes to electrical and mechanical equipment troubleshooting. The team will maintain, operate, and troubleshoot mission critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3-phase electrical systems that include switchgear, UPS units, PDCs, and busways, among others. Mechanical equipment may include various types of computer room cooling units, chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
Key job responsibilities
– Oversee all aspects of the data center’s critical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
– Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules
– Manage teams of 24×7 engineering technicians and Facility Managers in all facets of their career
– Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
– Ensure staffing levels are maintained and grow with expansions
– Be actively involved in ongoing construction activities
– Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs
– Effectively and efficiently manage the operations budget and expenditures
A day in the life
Your normal day will be anything but normal. You have the opportunity to manage a high performing team that is tasked with the Operations & Maintenance (O&M) of a unique critical infrastructure environment. The team knows their roles, and they know how to succeed. Managing and sharing in their success is exciting and rewarding. High performing partner teams are woven into every step of the O&M, the acceptance of construction, management of the security parameters, and the overall safety, security, and availability considerations. This all ensures that no two days are the same. You will end your day with the satisfaction of knowing that your contributions have significant impact on the mission of our customers.
About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.
We are open to hiring candidates to work out of one of the following locations:
Aurora, CO, USA
BASIC QUALIFICATIONS
– Four year degree in Electrical Engineering, Mechanical Engineering or equivalent technical training.
– 3+ years of experience in a management position with 5 or more direct reports, preferably managing other managers.
– Current, active US Government Security Clearance of Top Secret or above
PREFERRED QUALIFICATIONS
– 5+ years of experience working in data centers with an emphasis on building and equipment operation.
– Advanced understanding of equipment life cycle management.
– Experience managing operational and capital budgets.
– Experience developing staffing models.
– An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as transformers, generators, switchgear, UPS systems, ATS units, PDC units, chillers, pumps, air handling units, and CRAC units.
– Proven track record of people management and developing teams.
– Ability to solve problems at their root, stepping back to understand the broader context.
– A strong aptitude for troubleshooting and problem solving.
– Ability to maintain SLAs through the implementation of proactive issue detection and reporting.
– Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries.
– Good judgment and instincts in decision making.
– Ability to prioritize in a complex, fast-paced environment.
– Ability to proactively and continually improve your level of knowledge about Amazon business and relevant technologies.
– Ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.
– Meets/exceeds Amazon’s leadership principles requirements for this role
– Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $122,600/year in our lowest geographic market up to $292,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.