The Role
The role of Regional Workplace Manager to assist in developing and managing the operations of a world class facilities program for one of the most progressive vehicle brands in the world. Demonstrated industry knowledge of facilities operations processes and repairs/maintenance is preferred, as well as a demonstrated focus on providing the highest service experience to our customers. The right candidate will have strong analytical ability, exceptional communication skills, ability to build business partnerships with third party providers and ability to resolve challenging problems with minimal guidance. Role can potentially be remote based on the qualifications of the candidate. Territory is in San Francisco Bay Area (and Oregon); the position will be based in Fremont, CA. If you are interested in becoming a part of a fast-paced team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
- Represent the front line of Tesla’s Regional Workplace team, partnering with a diverse network of service providers to execute repairs and maintenance as well as capital improvements across multiple sites.
- In close collaboration with Field Leadership, identifies, scopes, and secures necessary approvals to execute a variety of capital improvements in an open-location setting.
- Assist in supporting Tesla’s Regional Workplace team on multiple programs and strategic initiatives. Facilitate new site opening activities including but not limited to initiation of recurring services and setting locations up for sustained success.
- Ensure proactive and responsive resolution of routine and emergency requests; participate in 24/7 on-call rotation.
- Develop and maintain vendor relationships that drive cost efficiency, speed, and quality outcomes for Tesla Sales, Service, Delivery and Energy/Warehousing locations.
Requirements
- Bachelor’s Degree preferred
- Minimum 3 years customer service experience (emergency response in a high velocity/high volume setting preferred)
- Proven ability to measure and manage work from afar, including driving successful vendor relationships
- Self-starter with the ability to work under minimal guidance and direction
- Superior communication skills; written and verbal
- Enthusiasm for exceeding customer expectations and driving continuous improvements
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Expected Compensation
$64,000 – $192,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.