Overview
Do you crave innovation and want to work for a company that is the BEST at what they do in the industry? Does the opportunity to work remote and maintaining a work life balance appeal to you? Then we have the perfect job for you! We are seeking software engineers who push the envelope and strive to create the best experiences possible. This position will allow you to utilize different technologies, languages, and frameworks to drive solutions while working on inclusive product teams that foster diversity of thought. You will be provided opportunities via in-house training programs for upskilling to support your development and career goals!
Check out what our Software Engineers have to say about working at State Farm: CLICK HERE
Responsibilities
State Farm’s Enterprise Technology Department includes the Agent & Contact Center Service Experience (ACCSE) product suite that needs more talented software engineers. The suite creates servicing experiences for the insurance industry’s largest and best agency force – over 19k captive agents and their office staffs as well as the contact centers that support agents and customers. Even the most elite Software Engineers are continually challenged by the scale and complexity to leverage cutting edge technology to develop innovative solutions. Qualified candidates will bring a track record of learning and applying creative technology solutions for business problems.
As a Software Engineer you will:
- Apply full software development cycle including coding, testing, implementation, support, and sunset
- Leverage agile software development practices
- Embrace a product management mindset where the team is accountable for product from inception to sunset and achieving shared business outcomes
- Navigate a large organization and leveraging the structure to collaborate with others
- Have career opportunities to work with a wide variety of technologies
If you want to work on a best-in-class contact center solution leveraging AWS Connect and Salesforce, then look no further. This is a great opportunity to bring your AWS Connect and Salesforce/Java experiences and help State Farm transform the way its contact centers directly impact customers and agents.
Consider joining this exciting team!
Qualifications
We are looking for candidates with at least two years of experience supporting a contact center using AWS Connect including:
- JavaScript experience
- Previous work in developing voice and chat contact flows within AWS Connect integrating AWS Lex, Lambda and Dynamo components as well as understanding AWS Connect functionality (routing profile/queue creation, reporting, user setup, etc.)
- Experience integrating API’s into codebase
- Previous experience with AWS CloudWatch
- Infrastructure support (experience in Terraform preferred)
- Support of contact center environment or knowledge of contact center operations
Additional Salesforce experiences a plus:
- Apex Triggers, Webservices, and batch
- Custom Components Lighting Web Components (LWC), Aura, Flexipages, Modal Screen Flows, and Dashboards
- Integrations with AWS and Org-to-Org Connectors
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations, and the process of joining the State Farm team!
REMOTE: Qualified candidates (outside of hub locations listed below) may be considered for 100% remote work arrangements based on where a candidate currently resides or is currently located.
HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL
SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.
For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For Colorado candidates:
Salary Range: $95,000-$159,000
For NYC and CT candidates:
Potential salary range: $69,114.50- $169,250
Potential yearly incentive pay- 4%-12% of base salary
Competitive Benefits including:
- 401k Plan
- Health Insurance
- Dental/Vision plans
- Life Insurance
- Paid Time Off
- Annual Merit Increases
- Tuition Reimbursement
- Health Initiatives
- For more details visit our benefits summary page
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