Company Description
$16 – $18 / hour
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country’s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
The position must be a motivated specialist who has the ability to think quickly, handle complex situations, and can provide the wholesale, groups, and OTA’s with the highest quality of service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Booking reservations though various channels
- Extranets
- Email / Requests
- Wholesale Contracts
- Travel Agents
- Online Bookings
- Online Travel Agencies
- Internal Website
- Familiarity and efficiency with computer systems, knowledge of seasonal rates and awareness of black-out dates.
- Confirming/Canceling reservations
- Problem resolution – Ability to solve problems without hesitation.
- Communicate Allotment, Rates, Availability Updates
- Update all Channels of Reservations through each website
- Process all charges based on payment terms
- Communicate credit card transactions
- Confirmation information
- Analyze and Report accounting Issues
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job. The employee is occasionally required to stand, walk and lift under 10 lbs. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.