Salary : $39,018.30 – $62,429.33 Annually
Location : North Port, FL
Job Type: Full Time
Job Number: 201401464
Department: Parks and Recreation Department
Opening Date: 06/30/2023
Closing Date: 7/14/2023 5:00 PM Eastern
General Description
Highly responsible position overseeing all reservation services for the Department. Performs diversified and advanced administrative duties requiring the application of specialized clerical procedures, data validation practices, quality customer service and interpersonal relations. Work to be performed under the direction provided of the Recreation Manager.
Essential Job Functions
ESSENTIAL JOB FUNCTIONS
- Serves as a primary customer service contact for the Department and Division; greets visitors, receives telephone calls, responds to customer inquiries and coordinates with appropriate staff or Department.
- Initiates daily interaction with customers, gathering data, assessing needs, and determining appropriate level of service required.
- Manage, process, and enter facility and field reservation data received from a variety of sources into appropriate computer systems/applications, including work orders, spreadsheets, databases, etc.
- Assist in training staff to use software related to data entry and records administration.
- Track facility, field, pavilion, and open space revenues and generate reports.
- Assist in developing and updating standard operating procedures and related documents in accordance with established policies and protocols; provides training to appropriate support staff.
- Serve as reservation liaison to internal and external customers, communicating reservation policies, guidelines, and seasonal closures.
- Performs point of sale transactions following established cash handling procedures.
- Plans, organizes, initiates, and carries to completion various administrative duties, including preparation/distribution of correspondence, letters, memoranda, forms, reports, meeting agendas/minutes, etc.
- Uses independent judgment in communicating with internal and external customers.
- Updates forms and maintains filing systems as required.
- Schedules meetings, maintains calendars; may coordinate special programs.
- Coordinates department’s agenda items for City Commission meetings and workshops, including scheduling, drafting staff summaries, compiling backup documentation, creating presentations, and tracking action items.
- Performs other required day-to day operational procedures and assists with special projects as assigned.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)
Knowledge/Skills/Abilities
Knowledge/Skills/Abilities:
- Advanced knowledge of administrative services and office management practices.
- Excellent customer service skills with ability to communicate effectively, both in person and in writing.
- Skilled in using computers for data entry, word processing, and spreadsheet development.
- Knowledge of recreation industry software.
- Ability to produce and maintain financial and statistical records/reports.
- Ability to research/analyze data and present findings in various report formats.
- Ability to prioritize and manage multiple work assignments with competing deadlines.
- Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
- Ability to establish and maintain effective working relationships with employees and the general public.
Education, Experience, Licenses and Certifications
Education and Experience:
- High school diploma or equivalent, supplemented by college-level and/or field-related courses.
- Five (5) years office management or progressively responsible administrative work.
- Two (2) years in a supervisory or lead capacity.
Licenses and Certifications:
Possession of or ability to obtain a valid Florida driver’s license by date of hire.
Sick Leave and Vacation Leave
Part time employees accrue hours based on the average number of regular hours worked per year.
ICMA-RC – Deferred Compensation Plans
The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.
Florida Retirement System – FRS
Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll.
Cigna – Employee Assistance Program
The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.
VPI – Veterinary Pet Insurance
The City offers Pet Insurance as a voluntary benefit. This is not payroll deducted.