At Piaget Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Retail & CRM Coordinator
Piaget | New York
ROLE OVERVIEW
The Retail Executive is responsible for leading the performance, profitability, optimization and development of the internal and external network in Piaget North America, in line with the Maison’s and the market global strategy.
Ambassador for the brand, is the warrant of the achievement of the business targets on her network by ensuring operational excellence.
RESPONSIBILITIES
1. Commercial Performance Analysis And Monitoring:
- Define together with the commercial team the annual and medium-term strategy for the retail network
- Monitor commercial targets and KPI’s
- Implement incentives, animate and track performance
- Support the implementation of action plans in the retail network
- Ensure a proper follow-up and reporting of the internal and external network results (sales, KPI’s)
- Boutique commercial plans creation and monitoring
- Create task forces to construct tactical plans per month to reach commercial targets
- Prepare business reviews and presentations for corporate visits
- Prepare & lead monthly inspire IB and EB meetings as well as quarterly IB and EB townhalls
- Assist and support Commercial Director, Retail manager, CRM manager and Boutique Directors with adhoc requests
2. Boutique Activation Supervision:
- Tailor a boutique activation catalogue for the North America region in collaboration with the CRM team
- Support the implementation of VM and windows in the retail network
- Lead taskforces for key activations
- Boutique activations follow-up (ROI results)
- Tailor a new gift strategy (ACE program) in collaboration with the CRM team
- Work on partnerships with IB & EB
3.Boutique Operations Supervision:
- Visit boutiques in order to control all the business aspects and check application of all guidelines (boutique check-list fixed by HQ and Richemont, uniforms, petty cash, flowers, catering, grooming); this includes at minimum bi-weekly visits to our New York boutique(s).
- Ensure boutique teams are aware and aligned on the Brand’s standards (experience, service, sales skills)
- Develop a Business oriented approach and positive mindset in the network.
- Supply, order and organization for all retail network (including uniforms, gwp’s, boutique daily, office and ad hoc activation supplies)
- Invoice processing, PO creation, manage payment of vendors and invoices for boutiques and support budget management for retail team.
OBJECTIVES
Commercial Performance Analysis And Monitoring:
- Prepare one business review per month in collaboration with commercial team
- Tailor a new gift strategy (ACE program) excluding competing brands, including 3 tiers and types of clients
- Consistently plug performance files received from different stakeholders into TEAMS to ensure easy access
- Update the network file regularly to keep it up-to-date
- Monitor the IB and EB sales targets and implement corrective actions
Boutique Activation Supervision:
- Create successful boutique activations in terms of ROI, especially for key momentums
- Build strong and successful partnerships
- Driving boutique teams and offering crucial support with boutique activations’ organization, execution and follow up
- Seamless collaboration with the CRM team
Boutique Operation Supervision:
- Visit the boutiques to discuss operations topic, ensure outstanding boutique conditions and ensure HQ guidelines are respected (catering, grooming, uniforms, flowers…)
QUALIFICATIONS
- 3 to 5 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
- Excellent communication and organizational skills both written and verbal.
- Takes initiative and provides complete follow through on all aspects of responsibility.
- Has a “team player” spirit and the ability to work well within a group/team dynamic.
- Shows innovation and initiative in setting customer care standards.
- Proficiency with SAP and Microsoft Office software
- Data analytical mindset with retail KPI understanding
- Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
- Able to work flexibly, embrace and manage change.
- Ability to Analyse, Forecast and Strategize.
- Very organized and able to handle multiple projects at once.
- Tech savvy.
- Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
- Must be able to work a retail schedule in boutique including weekends & holidays as needed.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Expected Salary Range: $24 – $33/hr
Salary will be negotiated based on relevant skills and experience.
WE OFFER
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!