Do you want to be part of a culture that drives performance and celebrates success? Do you have a passion for helping customers troubleshoot their technical issues? Victra is Verizon’s leading premium retailer – our focus is to connect technology to life in the most fun and trusting way. As a Retail Technology Analyst, you will offer direct technical support and ticket resolution to retail store employees at Victra. We want intellectually curious, entrepreneurial professionals who enjoy being outside their comfort zones, thrive amidst change, and obsessively conspire for one another’s success.
YOUR FOCUS (JOB DUTIES AND RESPONSIBILITIES):
You should be an incredibly customer service-focused individual who can see how many diverse parts can fit together to create consumer impact and change the course of the company. You should also be incredibly passionate about serving our front-line team who in turn serves customers. You will be a connector to retail and digital landscape. Along with living our company values of Performance, Collaboration, Celebration, Integrity, and Innovation, you will also:
• Provide support via phone and through the ticketing system
• Assist in the implementation of technical systems, software, hardware, or solutions
• Provide SME support to the Service Desk regarding issue status and resolution, maintaining incidents and problems within the ticketing system
• Test, implement, and document projects with direction and assistance from others
• Provides training and end-user support during and after the implementation process
• Maintain IT industry knowledge and recommend solutions as deemed appropriate
• Leverage and contribute to the knowledgebase documentation for helpdesk and IT support
YOUR BACKGROUND (REQUIREMENTS AND QUALIFICATIONS):
You are detail-oriented, results-driven individuals who will do whatever it takes to get the job done. You are just as adept at solving complicated technical problems as you are at conversing with vendors. We are looking for the Retail Technology Analyst to also bring:
• Minimum 1-year experience working as a support analyst or similar role
• Minimum 1-years experience implementing enterprise applications, hardware and projects (retail focus preferred)
• A+ certification or equivalent preferred
• Ability to clearly and positively communicate with vendors & business stakeholders
• Extensive problem-solving ability & technical knowledge in retail technology
• Ability to multitask and balance several competing priorities
• Ability to work some evenings, weekends and holidays
PHYSICAL REQUIREMENTS
• Ability to lift up to 25 pounds
• Ability to sit and stand for long periods of time
(unless accommodations are required/requested for an employee under the ADA)
Salary Range: $43,201 – $70,550
TRAVEL REQUIREMENTS
• None
EQUAL OPPORTUNITY EMPLOYER
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.