The Returns Operations Planning Manager is responsible for managing and driving all internal and external activities related to product returns supply planning, operations capacity planning, and delivery to commit. To succeed in this role, you must be a data driven, business-oriented individual with a strategic mindset, who is able to deliver successfully for the customer through collaboration with cross-functional teams. You will not only ensure global execution and delivery, you will set the organization’s foundational capability with the development of strategic initiatives supporting long-term goals and the creation of data analytics tools which provide the inputs, enabling the business to scale through strategic operations planning across multiple sites and partners.
Key job responsibilities
– Establish the strategy and develop mechanisms to create and manage complex reverse supply chains using analytics and critical thinking to extract meaningful insights from large datasets. Translate these insights into actionable recommendations to enable decision making and optimize business processes.
– Develop a deep understanding of the global screening and repair operations to create an optimized master production plan by evaluating forecasted returns, WIP, capacity, labor, and material availability. Bridge variations to the plan and identify opportunities to improve execution and accuracy.
– Responsible for creating a demand plan and coordinating with operations and material supply chain to develop an delivery to commit plan.
– Clearly communicate the delivery to commit status with a recovery plan or risks to stakeholders and senior leadership.
– Develop mechanisms to execute and communicate balancing available supply against demand for device and accessory returns from new product introductions (NPI) through end of service (EOS).
– Identify organizational investment opportunities to enable efficient planning execution and operational delivery.
– Ownership of global inventory management throughout the reverse supply chain for devices and accessories.
– This role requires 15% travel.
About the team
The Amazon Devices Reverse Logistics organization is a stand alone operations organization supporting all facets of operations, including engineering, supply chain, forecast/planning, and operations management. The team’s support of global returns across all product categories allows the team to work autonomously to provide the most cost-effective customer experience for product returns and warranty services.
The RL team’s mission is to delight consumer electronic customers worldwide by offering an OEM returns experience that delivers maximum margin recovery through flexible, world-class products & services.
We are open to hiring candidates to work out of one of the following locations:
Sunnyvale, CA, USA
BASIC QUALIFICATIONS
– Bachelor’s degree in related field, or equivalent experience
– 5+ years Planning experience in a consumer market Segment Company
– 5+ years Supply Chain management and manufacturing operations experience
– Experience with MS Office, specifically Excel
– Experience in planning or supply chain system requirements development or deployment
PREFERRED QUALIFICATIONS
– Master’s degree – Supply Chain Management, MBA, Operations Management, or similar
– APICS certified
– Ability to effectively communicate across multiple disciplines and levels, ranging from senior management to peers
– Ability to ensure execution to performance goals, while remaining focused on strategic development and automation improvement
– Experience with LEAN manufacturing
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,400/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.