Revenue & Collections Manager

Salary : $82,180.80 – $129,459.20 Annually

Location : Louisville, KY

Job Type: Full-Time

Remote Employment: Flexible/Hybrid

Job Number: 23-125

Division: Finance Division

Department: General Revenue Services

Opening Date: 07/17/2023

Closing Date: 7/28/2023 11:59 PM Eastern

Pay Grade: 21

Work days & hours: Monday-Friday 8 AM – 5 PM

Job Summary

Responsible for all aspects of billing for MSD customers. Manages the relationship with MSD’s billing services providers. Responsible for collection of delinquent MSD debt. Updates and maintains MSD’s rate schedules across the service area. Performs quality assurance of rate data in billing system. Responds to escalated customer inquiries regarding billing or billing disputes.

Essential Job Functions

Manages a team of revenue and collection staff. Ensures the timely and accurate billing and collection of MSD rates, rentals and charges. Maintains MSD’s Schedule of Rates, Rentals and Charges for each service area. Manages the annual process of updating MSD’s rates. Responsible for the entry, creation and validation of new and existing rates in the billing systems. Manages the relationships with MSD’s billing services providers. Works with billing services providers to resolve joint billing and customer issues. Ensures completeness and accuracy of postings between the billing services provider’s systems and MSD’s systems. Researches outages and resolves variances. Oversees the collection of delinquent accounts. Responsible for the administration of MSD’s loan programs. Responsible for the administration of MSD’s customer assistance programs. Maintains and provides training on MSD’s revenue policies, procedures and work instructions. Responsible for daily deposits of cash receipts. Prepares and files the monthly sales tax return. Performs research and consults with other MSD departments to resolve customer inquiries and disputes. Prepares monthly and ad hoc reports as needed. Monitors internal controls to minimize fraud risk to company.

Knowledge, Skills and Abilities Necessary to the Work

Knowledge of accounts receivable, budgeting, financial reporting, cash handling, deposits and collections; knowledge of billing systems; knowledge of fair debt collection practices; knowledge of personnel management principles, techniques, laws and policies; knowledge of laws and ordinances relating to sewer assessments and sewer rates; skill in oral and written communication; skill in managing multiple priorities; skill in exercising tact and diplomacy; ability to resolve problems; ability to supervise a diverse workforce; ability to exercise judgment and discretion; ability to operate a PC and associated Windows environment software (e.g. Microsoft Office Suite); ability to be courteous and helpful under pressure.

Minimum Requirements

Bachelor Degree in accounting, business administration or a related field; five or more years of accounts receivable, collections, and/or customer billing system experience; an equivalent combination of education and experience may be substituted. Must possess two or more years of supervisory experience. Must possess a valid driver’s license. Must have safe work and driving habits.

EXEMPT

The following is a brief description of the major benefits that are provided to you as an Exempt employee of MSD. You will receive more detailed information on these benefits as they become effective. Please contact MSD’s Benefits Dept. at 540-6217 if you have any questions on any of the areas summarized below:

Group Health Care Plans:

Hospital/Surgical
MSD offers its employees and their dependents a health care plan that provides a wide variety of benefit coverage, including hospital, surgical, physicians, and prescription drugs. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire.

Dental Benefits
MSD’s dental program offers coverage for a range of dental services, including diagnostic, preventive care, and orthodontic benefits for children. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire.

Group Disability/Life Insurance Benefits:

Salary Continuation
From the first day of your employment, this plan provides you 100% of your salary for up to six (6) months of continuous absence due to a single illness or injury. Coverage is effective from the first day of employment.

Long-Term Disability
MSD offers a LTD plan which provides a replacement income of 66 2/3% of your insured pre-disability earnings in the event of an illness or injury that keeps a plan participant from work for more than six months. Coverage is effective from the first day of employment.

VOYA Personal Accident Plan
Benefits are payable for a covered employee’s or covered dependent’s injury caused by a covered accident that occurs on or off the job. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire.

VOYA Critical Illness Plan
Benefits are payable for diagnosis of specified covered critical illnesses for the employee and dependents enrolled on the plan. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire.

Basic/Supplemental Life Insurance
Basic Life & AD&D insurance is provided at no cost to the employees. The life amount is one times your base annual salary to a maximum of $300,000. Additional life insurance coverage, including dependent life is offered with the employee paying the premium cost. Coverage is effective 60 days after date of hire.

Retirement: County Employees Retirement System (CERS) – also referred to as Kentucky Public Pensions Authority
All employees participate in the CERS after one year of service. This one-year service requirement is waived in the event you have previously participated in CERS or one of the other Kentucky Public Pensions Authority (KPPA) programs. The plan is funded by joint contributions made by MSD and the employee. Plan members are required to contribute 6% of his/her gross salary through payroll deductions and MSD is required to contribute at an actuarially determined rate. Both MSD and employee contributions are set by the legislature and are subject to change. Vesting is achieved after 5 years of participation.

Employee savings plans (401(k)) and 457
MSD makes it easy for employees to plan for their retirement by offering a savings program that allows employees to accumulate savings through individual before-tax payroll contributions. MSD does not contribute any matching funds to either of the above plans. MSD’s financial involvement is assisting in the administration of both plans. Employees are eligible to participate in this plan from the first day of employment.

Mission Square Retirement (formerly ICMA-RC) and Kentucky Deferred Comp IRAs
Mission Square Retirement and the Kentucky Public Employees Deferred Compensation Authority both offer Traditional and Roth IRAs to MSD employees through individual payroll contributions. The Traditional IRA allows you to defer taxes on your earnings until they are withdrawn. Roth contributions and earnings are tax free if withdrawn after five years and after age 59 ½ or for a qualified purpose. Employees are eligible to participate in this plan from the first day of employment.

Paid Time Away From Work:

Holidays
An annual schedule of MSD’s eleven (11) paid holidays is posted each January. (Refer to Policies and Benefits Manual for complete listing.) Employees who are employed as of January 1 will also receive one (1) floating holiday for that year. Employees are eligible for holiday pay from the first day of employment.

Vacation
Vacation hours are accrued proportionately on a weekly basis beginning with the employee’s date of hire. Accrued vacation hours are available to the employee as they are accrued. Employees may request vacation time in accordance with current guidelines. The maximum amount of accrued vacation is 320 hours.

Other Benefits:

Flexible Spending Accounts (FSAs)
MSD offers two flexible spending accounts that allow employees to pay for certain dependent day care and health care expenses with pre-tax earnings. The dependent day care account may be used to pay for child care providers, day care facilities and certain other expenses related to the care of an employee’s dependent children while he or she is at work. It may also be used to pay for care provided to an individual with a physical or mental handicap who is the employee’s dependent, regardless of age. The health care account may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire.

Health Savings Account (HSA)
MSD offers a health savings account to coincide with the medical High Deductible Plan (HDHP). The account allows employees to pay for certain health care expenses not covered by the insurance policies. The HSA may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire.

Family Medical Leave Act (FMLA)
The Family and Medical Leave Act of 1993 (FMLA) entitles qualified employees up to twelve (12) weeks of unpaid leave per 12-month rolling period for the birth or adoption of a child, placement of a child for foster care, to care for a spouse or an immediate family member with a serious health problem or a serious health condition of the employee. The full text version of MSD’s Family and Medical Leave is available in the Employee Policy Manual.

Paid Parental Leave (PPL)
Paid Parental Leave of absence is offered to non-probationary, full time and part time employees who meet FMLA eligibility guidelines. The purpose of PPL is to enable MSD employees to care for and bond with a newborn or a newly adopted or newly placed child. This policy runs concurrently with Family and Medical Leave Act (FMLA) leave, as applicable.

Workers’ Compensation
MSD insures all employees for Workers’ Compensation in the event of a compensable injury. The administration of Workers’ Compensation benefits will be in accordance with the Kentucky Revised Statutes. Coverage is effective from the first day of employment.

Wellness Program – “Exercising Wellness”
MSD continues to expand its workplace wellness initiatives by providing employees with tools and incentives that will improve their health, help reduce medical cost and boost worker productivity. Initiatives such as free use of on-site fitness centers, wellness seminars, health-risk screenings at the annual health fair and a disease management program offered through the group medical plan, are just a few of the incentives available to MSD employees.

Travel Insurance
MSD provides travel insurance for employees in the amount of $150,000 per person or $500,000 per accident.

Private Parking
Each employee is provided free parking for their private vehicle. However, the employee is responsible for insuring against damage or theft.

Service Recognition
MSD shall recognize the length of time an employee has served MSD by awarding the employee a gift after each five (5) year period of service and at the time of retirement with ten (10) or twenty (20) years of service. This award will appear on the employee’s paycheck and is subject to tax withholdings.

Tuition Assistance
MSD shall reimburse employees for successful completion of approved classes/programs up to a maximum of $5,250 per fiscal year for education expenses related to tuition, books and fees (subject to the availability of funds). Current reimbursement is: 100% for an A, 85% for a B, and 70% for a C. Full-time and part-time employees who have successfully completed their probationary period (at the time the course begins) are eligible to participate in this program.

Employee Assistance
MSD offers a confidential counseling and referral service through an outside agency for employees and their families. This program also sponsors seminars on a variety of topics. This service is available to employees from the first day of employment.

01

What is your highest level of education completed?

  • No H.S. diploma or GED
  • High School Diploma or GED
  • Some college, no degree
  • Associate Degree
  • Bachelor Degree
  • Master’s Degree
  • Other Graduate Degree

02

Do you have a valid driver’s license?

  • Yes
  • No

03

How many years of accounts receivable, collections, and/or customer billing system experience do you have?

04

How many years of direct employee supervisory experience do you have?

Required Question

Job Category
Accounting and Finance
Job Type
Full Time/Permanent
Salary
USD 82,180.80 - 129,459.20 per year
Country
United States
City
Louisville
Career Level
unspecified
Company
Louisville MSD
JOB SOURCE
https://www.governmentjobs.com/careers/louisvillemsd/jobs/4123270