Salary : $70,595.20 – $109,387.20 Annually
Location : Louisville, KY
Job Type: Full-Time
Job Number: 23-170
Division: Finance Division
Department: General Revenue Services
Opening Date: 10/12/2023
Closing Date: 10/25/2023 11:59 PM Eastern
Pay Grade: Grade 19
Work days & hours: M-F 8am to 5pm
Job Summary
Supervises assigned staff in the Revenue Department. Ensures new and existing wastewater and drainage customers are billed accurately. Works closely with billing services providers to ensure timely resolution of billing issues and collection of delinquent accounts. Responsible for reconciliation of various monthly financial reports.
Essential Job Functions
Supervises the Revenue Specialists and Collection Specialist in the Revenue Department. Provides technical support, guidance, coaching and training to assigned staff. Plans, organizes, and supervises the daily activities of assigned staff including prioritization of workflow. Ensures all wastewater and drainage customers are billed accurately. Ensures new wastewater and drainage customers are put on charge. Maintains relationships with billing services providers and ensures continuity of customer care and resolution of billing issues. Resolves escalated customer calls. Responsible for oversight of the premise demolition process. Responsible for oversight of the sewer assessment procedures including setup of new assessments and the process of releasing liens when assessments are paid in full. Reviews delinquent drain-only and loan accounts and recommends further collection efforts. Serves as the liaison with Legal and third-party collection support regarding delinquent drain-only and loan accounts. Coordinates regular review of Class B drainage property to ensure accurate measurements for billing purposes. Assists with implementation of changes to the Schedule of Rates, Rentals and Charges. Maintains Revenue Department Policy, Procedure and Work Instructions. Responsible for the reconciliation and filing of the monthly sales tax return. Collaborates with other Revenue Department management and administration staff. Provides backup support for customer assistance programs, private metering and Revenue Business Analyst. May serve as backup for the Revenue and Collections Manager during absence. Performs other duties as assigned.
Knowledge, Skills and Abilities Necessary to the Work
Knowledge of accounting functions such as accounts receivable, accounts payable, budgeting and financial reporting, and cash and collections; knowledge of rate structures and billing functions; knowledge of personnel management principles, techniques, laws and policies; knowledge of accounting procedures and techniques; knowledge of collection process including Fair Debt Act; skill in oral and written communication; skill in managing multiple priorities; skill in exercising tact and diplomacy; ability to resolve problems; ability to supervise a diverse workforce; ability to exercise judgment and discretion; ability to operate a PC and associated Windows environment software (i.e. Microsoft Office Suite); ability to be courteous and helpful under pressure.
Minimum Requirements
Bachelor degree in Business Administration, Management, Communications, Public Administration, Organizational Leadership & Learning, or a related field; four or more years of related experience; an equivalent combination of education and experience may be substituted. Must possess a valid driver’s license. Must have safe work and driving habits.
EXEMPT
The following is a brief description of the major benefits that are provided to you as an Exempt employee of MSD. You will receive more detailed information on these benefits as they become effective. Please contact MSD’s Benefits Dept. at 540-6217 if you have any questions on any of the areas summarized below:
Group Health Care Plans:
Hospital/Surgical
MSD offers its employees and their dependents a health care plan that provides a wide variety of benefit coverage, including hospital, surgical, physicians, and prescription drugs. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire.
Dental Benefits
MSD’s dental program offers coverage for a range of dental services, including diagnostic, preventive care, and orthodontic benefits for children. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire.
Group Disability/Life Insurance Benefits:
Salary Continuation
From the first day of your employment, this plan provides you 100% of your salary for up to six (6) months of continuous absence due to a single illness or injury. Coverage is effective from the first day of employment.
Long-Term Disability
MSD offers a LTD plan which provides a replacement income of 66 2/3% of your insured pre-disability earnings in the event of an illness or injury that keeps a plan participant from work for more than six months. Coverage is effective from the first day of employment.
VOYA Personal Accident Plan
Benefits are payable for a covered employee’s or covered dependent’s injury caused by a covered accident that occurs on or off the job. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire.
VOYA Critical Illness Plan
Benefits are payable for diagnosis of specified covered critical illnesses for the employee and dependents enrolled on the plan. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire.
Basic/Supplemental Life Insurance
Basic Life & AD&D insurance is provided at no cost to the employees. The life amount is one times your base annual salary to a maximum of $300,000. Additional life insurance coverage, including dependent life is offered with the employee paying the premium cost. Coverage is effective 60 days after date of hire.
Retirement: County Employees Retirement System (CERS) – also referred to as Kentucky Public Pensions Authority
All employees participate in the CERS after one year of service. This one-year service requirement is waived in the event you have previously participated in CERS or one of the other Kentucky Public Pensions Authority (KPPA) programs. The plan is funded by joint contributions made by MSD and the employee. Plan members are required to contribute 6% of his/her gross salary through payroll deductions and MSD is required to contribute at an actuarially determined rate. Both MSD and employee contributions are set by the legislature and are subject to change. Vesting is achieved after 5 years of participation.
Employee savings plans (401(k)) and 457
MSD makes it easy for employees to plan for their retirement by offering a savings program that allows employees to accumulate savings through individual before-tax payroll contributions. MSD does not contribute any matching funds to either of the above plans. MSD’s financial involvement is assisting in the administration of both plans. Employees are eligible to participate in this plan from the first day of employment.
Mission Square Retirement (formerly ICMA-RC) and Kentucky Deferred Comp IRAs
Mission Square Retirement and the Kentucky Public Employees Deferred Compensation Authority both offer Traditional and Roth IRAs to MSD employees through individual payroll contributions. The Traditional IRA allows you to defer taxes on your earnings until they are withdrawn. Roth contributions and earnings are tax free if withdrawn after five years and after age 59 ½ or for a qualified purpose. Employees are eligible to participate in this plan from the first day of employment.
Paid Time Away From Work:
Holidays
An annual schedule of MSD’s eleven (11) paid holidays is posted each January. (Refer to Policies and Benefits Manual for complete listing.) Employees who are employed as of January 1 will also receive one (1) floating holiday for that year. Employees are eligible for holiday pay from the first day of employment.
Vacation
Vacation hours are accrued proportionately on a weekly basis beginning with the employee’s date of hire. Accrued vacation hours are available to the employee as they are accrued. Employees may request vacation time in accordance with current guidelines. The maximum amount of accrued vacation is 320 hours.
Other Benefits:
Flexible Spending Accounts (FSAs)
MSD offers two flexible spending accounts that allow employees to pay for certain dependent day care and health care expenses with pre-tax earnings. The dependent day care account may be used to pay for child care providers, day care facilities and certain other expenses related to the care of an employee’s dependent children while he or she is at work. It may also be used to pay for care provided to an individual with a physical or mental handicap who is the employee’s dependent, regardless of age. The health care account may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire.
Health Savings Account (HSA)
MSD offers a health savings account to coincide with the medical High Deductible Plan (HDHP). The account allows employees to pay for certain health care expenses not covered by the insurance policies. The HSA may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire.
Family Medical Leave Act (FMLA)
The Family and Medical Leave Act of 1993 (FMLA) entitles qualified employees up to twelve (12) weeks of unpaid leave per 12-month rolling period for the birth or adoption of a child, placement of a child for foster care, to care for a spouse or an immediate family member with a serious health problem or a serious health condition of the employee. The full text version of MSD’s Family and Medical Leave is available in the Employee Policy Manual.
Paid Parental Leave (PPL)
Paid Parental Leave of absence is offered to non-probationary, full time and part time employees who meet FMLA eligibility guidelines. The purpose of PPL is to enable MSD employees to care for and bond with a newborn or a newly adopted or newly placed child. This policy runs concurrently with Family and Medical Leave Act (FMLA) leave, as applicable.
Workers’ Compensation
MSD insures all employees for Workers’ Compensation in the event of a compensable injury. The administration of Workers’ Compensation benefits will be in accordance with the Kentucky Revised Statutes. Coverage is effective from the first day of employment.
Wellness Program – “Exercising Wellness”
MSD continues to expand its workplace wellness initiatives by providing employees with tools and incentives that will improve their health, help reduce medical cost and boost worker productivity. Initiatives such as free use of on-site fitness centers, wellness seminars, health-risk screenings at the annual health fair and a disease management program offered through the group medical plan, are just a few of the incentives available to MSD employees.
Travel Insurance
MSD provides travel insurance for employees in the amount of $150,000 per person or $500,000 per accident.
Private Parking
Each employee is provided free parking for their private vehicle. However, the employee is responsible for insuring against damage or theft.
Service Recognition
MSD shall recognize the length of time an employee has served MSD by awarding the employee a gift after each five (5) year period of service and at the time of retirement with ten (10) or twenty (20) years of service. This award will appear on the employee’s paycheck and is subject to tax withholdings.
Tuition Assistance
MSD shall reimburse employees for successful completion of approved classes/programs up to a maximum of $5,250 per fiscal year for education expenses related to tuition, books and fees (subject to the availability of funds). Current reimbursement is: 100% for an A, 85% for a B, and 70% for a C. Full-time and part-time employees who have successfully completed their probationary period (at the time the course begins) are eligible to participate in this program.
Employee Assistance
MSD offers a confidential counseling and referral service through an outside agency for employees and their families. This program also sponsors seminars on a variety of topics. This service is available to employees from the first day of employment.
Public Service Loan Forgiveness (PSLF)
Since MSD is a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans
- after you’ve made the equivalent of 120 qualifying monthly payments under an , and
- while working full-time for an
For more information and to see if you qualify, go to:
01
Do you have a valid driver’s license?
- Yes
- No
02
Do you have supervisory experience? If so, please describe.
03
How many years of related experience do you have relevant to this position? Please describe.
Required Question