The Illinois Department of Revenue Taxpayer Services Administration is seeking to hire a highly motivated individual to serve in our Customer Service Bureau Des Plaines office as a Revenue Tax Specialist 1 Spanish Speaking (RTS 1 SS). The successful candidate will assist Illinois individual and business taxpayers by utilizing their previous training on a variety of Illinois tax laws, procedures, and tax operating software systems with questions and functions related to account registration, tax returns, adjustments, penalty and interest calculations, and other routine and recurring functions relative to taxpayer service.
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteeen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).
The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.
IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.
Agency : Department of Revenue
Closing Date/Time: 09/01/2023 11:59pm
Salary: $3,856 – $5,404/monthly
Salary does not include any negotiated salary increases effective 7/1/2023 or after.
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number
30044
Job Responsibilities
- Under general supervision, at a developmental level, reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation.
- Reviews and performs research on various source documents in providing information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives, in writing and orally in English and Spanish of a routine and priority nature, relating to the various taxes administered by IDOR in addition to interpretation of the Illinois Business Registration, and Electronic Filing Application rules and regulations.
- Independently performs research necessary to resolve discrepancies or deficiencies.
- Confers with and initiates correspondence to taxpayers and/or their representatives in English and Spanish on status of accounts and to determine the nature of inquiries, problems or complaints.
- Assigned throughout the Customer Service Bureau to assist in higher level tax related duties as required.
- Approves or denies progressively difficult reasonable cause requests based on procedural and statutory guidelines.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires a bachelor’s degree and Requires completion of the Revenue Tax Specialist Trainee program
- -OR- Requires nine years Department of Revenue experience, including completion of the Revenue Tax Specialist Trainee Program.
- Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
- Requires the ability to walk, stand, bend, and reach above shoulder level.
- This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 8:30am – 5:00pm, Monday – Friday
Work Location: IL Department of Revenue
Taxpayer Assistance/Customer Service/Northern Field Services/Des Plaines
9511 Harrison St Des Plaines, IL 60016-1563
Agency Contact:
REV.PostingQuestions@Illinois.gov
Illinois Department of Revenue – Human Resources
Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702
PHONE- 217-782-7064
Job Family: Legal, Audit & Compliance
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
We recommend a copy of your resume be included with the application.
Current State Employees seeking to transfer per the language of the appropriate union contract may submit a Transfer Request to the Agency Contact listed above or via email – REV.Revenue.Jobs@illinois.gov.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Tracking #35364