The Illinois Department of Revenue is seeking to hire a Revenue Tax Specialist Trainee for the Taxpayer Services Administration in Des Plaines with Spanish as a second language. The Trainee will receive supervised instruction and on-the-job training on a variety of Illinois tax laws, procedures, and operating systems in order to assist Illinois taxpayers with questions and functions related to account registration, tax returns, adjustments, penalty and interest calculations, exemptions, and other routine and recurring functions relative to taxpayer service. In this position, the Trainee will learn and develop interpersonal skills along with acquiring excellent oral and written communication skills by assisting taxpayers via telephone, written correspondence, and email. After successful completion of the six-to-twelve-month training period, the Trainee will promote into the professional title of Revenue Tax Specialist I Option SS.
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).
The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.
IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.
Agency : Department of Revenue
Closing Date/Time: 09/01/2023 11:59pm
Salary: $3,579 – $4,929/monthly (Anticipated Salary for Non-State $3,579)
Salary does not include any negotiated salary increases effective 7/1/2023 or after.
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number
30050
Job Responsibilities
- Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
- Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
- Confers with taxpayers in English and Spanish through written and verbal communications.
- Receives a combination of classroom and on-the-job training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and computer usage/concepts.
- Receives basic technical training in specialized operations to enable the trainee to assist in priority situations.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
Please Note: If at the time of application you have not completed your degree, but will do so within 90 days of this posting, your application will still be considered.
- Requires a bachelor’s degree.
- -OR- Requires eight years of work experience with the Department of Revenue.
- Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.
Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
- Requires the ability to walk, stand, bend, and reach above shoulder level.
- This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 8:30am – 5:00pm, Monday – Friday
Work Location: IL Department of Revenue
Taxpayer Services/Customer Service/Northern Field Services/Des Plaines Field Office
9511 Harrison St Des Plaines, IL 60016-1563
Agency Contact:
REV.PostingQuestions@Illinois.gov
Illinois Department of Revenue – Human Resources
Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702
PHONE- 217-782-7064
Job Family: Legal, Audit & Compliance
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
We Recommend a copy of your resume be included with the application.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Tracking #35365