Location
Interlocken Resort
The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.
The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking Restaurant In-Room (Room Service) Attendant for the beautiful Interlocken Resort & Spa
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are the highest rated hotel company on Glassdoor’s 2019 Best Places to Work list!
Omni Interlocken Resort & Spa is seeking Servers to join our outstanding food and beverage team! This vital role will work on our in-room dining (room service) team and will be responsible for providing an amazing culinary experience by promptly and courteously serving guests and members while delivering extraordinary customer service, in accordance with Omni standards.
We are looking for motivated and energetic individuals who love contributing to a winning team. If you have server or other food and beverage experience in a hotel or restaurant environment, we would love to speak with you about this role.
Full Time and Part Time Positions Available!
Salary range for this position (based on experience): $10.63 – $12.50/hr plus 20% service gratuities for room deliveries. Additional gratuities for amenity deliveries when applicable.Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.
Responsibilities
Essential Job Functions:
- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
- Deliver Restaurant In-Room orders to guest rooms
- Deliver Select Guest morning deliveries or afternoon amenity deliveries
- Pick up delivery trays, china, and glassware from guest room floors daily and drop off with stewarding.
- Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
- Complete station set-up and breakdown/side-work.
- Maintain tabletop items and fold napkins according to specified standards.
- Polish and clean all water glassware in assigned station during each shift.
- Ensure salt, pepper, and sugar caddies are full at all times.
- Assist in taking food and beverage orders and upsell as often as possible.
- Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
- Be pleasant, smile and greet all members and guests, using surnames when obtained.
- Become familiar and knowledgeable in taking orders using MICROS system.
- Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
- Alert manager immediately if a member or guest has a suggestion, complaint or issue.
- Present accurate check to guest and process payment.
- Maintain cleanliness of the restaurant.
- Assist in the orientation and training of new associates.
- Assist in seating members and guests and answering phones for restaurant in down time.
- Cross train among other food and beverage outlets as needed.
- Maintain knowledge of the resort property.
- Attend department meetings and other required company trainings.
- Perform any other duties as assigned by the restaurant manager.
Qualifications
Qualifications:
- Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
- Must be able to work in a fast-paced environment and multi task.
- Prior serving and cash handling experience preferred.
- Must be able to work flexible shifts including nights, weekends, and holidays.
- MICROS Experience preferred.
Physical Requirements:
- Must be able to stand and walk for an extended period of time or for an entire shift.
- Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Working Environment:
- Interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
- Exposure to various hazardous chemicals.
- Exposure to food items and beverages.
Tools & Equipment:
- MICROS computer and card, telephone, wine key
Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.