Company Description
Base pay rate $17.00 / Hour – Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Vacation Villas Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Ship Wreck Island Water Park.
Job Description
Assist housekeeping management staff in assigning daily operational duties and communications for the housekeeping department by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:
- Answer phones following proper etiquette guidelines
- Provide Welcome Center and Front Desk with daily inventory of units needed for check in
- Process all rooms, housekeeping service and clean rooms report
- Maintains the filing and copying of documents
- Maintain update of room status by color coding the property grid and changing status in HotSos and Fusin
- Maintain communication with Front Desk to receive information regarding: Inventory of units needed for the day, VIP units needed for the day and cleaning services needed for the day
- Maintain communication with Housekeeping Managers and Supervisors regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, Pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday), have units ready for Welcome Center (status 9)
- Maintain adequate inventory of clean units for Front Desk
- Assign units to be cleaned for the following business day
- Assign daily cleaning services to include mid-weeks, piece work for property cleaning teams
- Maintain daily totals of units cleaned and/or serviced by Housekeeping Department and/or Outside contractors
- Receive final update from inspectors on units that are on inspection status to determine whether they belong back into inventory for Front Desk
- Inform management and take notes on any problems with the units
- Process “All Rooms” report and file with daily paperwork
- Other duties may be assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 25 WPM Typing Speed, Excellent oral and written communication skills. Good organizational Skills.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or three months to six months related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to regularly lift, pull, push and or/move up to 30 pounds. Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hour. Must be capable of hearing within what is considered to be a normal range. In addition, the employee is occasionally required to smell.
While performing the duties of this job, the employee is regularly required to stand, talk, and hear.
Specific vision abilities required by this job include capable of distant vision, color vision, peripheral vision, depth vision and perception, close vision, distance vision, color vision, and ability to adjust focus.
Requirements
- Must be able to lift 30 Pounds.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Valid Driver’s License
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.