Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service – our leading training and development experience.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Seeking part time (approximately 25-30 hours per week) individual to join the Front Office team at the Hythe, Luxury Collection Vail, to assist operational and guest needs in relation to guest billing disputes and folio requests. Ideally versed in Marriott reward programs, Lightspeed and basic hotel operations, we are seeking an individual with a Luxury customer service mindset who will interact positively with guests and colleagues to resolve issues.
Job Specifications:
- Outlet: The Hythe Vail
- Expected Pay Range $20 – $24 / hour
- Shift & Schedule Availability: Part Time, Year round
- Other Specifics: Potential work from home or in office
Job Responsibilities:
- Rectifying guest folio concerns in a timely manner.
- Respond effectively to guest problems and complaints.
- Answering Front office billing requests via GXP, phone, teams and email.
- Timely posting to guest folios, 3rd party billings related to hotel laundry, retail, and transportation operations.
- Assistance with running advanced deposits on upcoming guest stays as well as monitoring high balance folios, aged folios, forfeitures/cancellations and other guest account related items as needed.
- Assist in the review of upcoming departure guest folios to ensure accurate reporting, notations, and billing.
- Support accounting with Credit card charges and research.
- Ensure compliance will all Brand Standards and meet and exceed Brand Standard Audit Goals for the Luxury Collection.
- Anticipatory guest service and prompt response to guest questions and concerns.
- Utalize GXP to log guest issues and monitor open cases for billing items.
- Maintaining a high level of professional appearance, demeanor, and ethics in dealing both with guests and co-workers.
- Complies with all Resort policies, procedures and standards of operation.
- Performs any additional tasks or projects as required or deemed necessary by management.
Job Requirements:
- HS diploma required – required.
- Marriott Systems including; Lightspeed PMS, GXP, Sertifi, Givex etc – preferred.
- Microsoft office (teams, excel, word, outlook etc) – required.
- Ability to read and comprehend complex correspondence in english – required.
- Ability to effectively present details information both verbally and written forms to guests, leaders, team members throughout organization in English – required.
- Bi-lingual; Spanish – preferred.
- Attention to detail – Required
- Other duties and tasks as reasonably requested by management
The expected pay range is $20 – $24. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 492894