Salesforce CRMA Senior Developer
About DCX – Digital Customer Experience
The Capgemini Digital Customer Experience (DCX) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.
About Salesforce
Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10.With 890+ North American team members and 1870+ dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.
We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.
About Our Culture
Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.
Join us to get the future you want!
Responsibilities:
- Interact with business and understand CRM Analytics functional requirements; Translate those requirements into technical solution
- Implement solutions that adhere to platform best practices
- Own all aspects of development and system testing
Qualifications Basic Skills
- Earned Salesforce Certified CRM Analytics
- Earned Salesforce Certified Administrator, Platform App Builder and various other Salesforce Consultant certifications desired
- Certified Salesforce admin
- Hands-on experience with CRMA (formerly Einstein Analytics)
- Good written and oral communication skills a must
Advanced Skills
Delivered a minimum of two projects focused specifically on:
- Einstein Discovery
- Einstein Next Best Action (Recommendation Builder)
- Predictive Analytics with Einstein
- Einstein Experience in Sales Cloud
- Einstein Experience in Marketing Cloud
Preferred Skills
- Experience with CRM Analytics components like data manager, dataflows, recipes, bindings, SOQL/SOSL/SAQL, lens, visualizations, and publishing back on Lightning record page layouts
- Perform and document data analysis, data validation, data mapping/design, produce data samples/prototypes and produce ad-hoc reports. Obtain and analyze data by accessing multiple sources
- Familiarity with Einstein AI components like Next Best Action, Prediction Builder, and Insights.
- Experience with CRM Analytics standard Apps
- Experience in building, maintaining, and migrating these assets in Salesforce ecosystem
- Understanding of systems engineering concepts including data structures, data modeling, database schemas
- Data mining, predictive analysis, and other data analysis techniques to collect, explore, and extract insights from large-scale data sets
Ability to create client deliverables such as design documentation, unit test plans and well Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $98,900 – $150,300
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
About Capgemini
A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 350,000 team members in over 50 countries. With Altran, the Group reported 2020 combined revenues of €18 billion.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.
Visit us at www.capgemini.com . People matter, results count.
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