Purpose of the Job and Expected outcome:
The First & Second Shift Supervisor oversee the business operations of the reception department within
specimen management during their shift. Operations include but are not limited to: Sample reception
and unpacking, Accessioning of frozen samples, quality control of sample accessioning, and delivery of
samples to their next destination.
Key Accountabilities
* Responsible for scheduling of their shift staff.
* Track and record attendance of their shift staff.
* Responsible for the delegation of tasks to departmental leads.
* Ensure allocation of human-power to maximize daily workflows and reallocate human-power as
necessary.
* Monitor daily operations and ensure that standardized workflows and task transition time
points are followed.
* Oversee departmental staff, maintaining training files including completion of training and
documentation of competency, providing guidance and correction where needed.
* Monitor departmental emails and provide prompt responses.
* Oversee data cleaning requests.
* Oversee new study or study amendment updates are checked through performance of QC runs
upon request.
* Make requests for study priming updates where applicable.
* Actively listen to interpersonal conflicts and intercede where appropriate.
* Actively participate in daily specimen management huddles and weekly specimen management
leadership meetings.
* Coordinate with loading dock neighboring entities to ensure ECL staff is following standardized
processes to ensure quality and safety.
* Actively participate with global management in process improvement initiatives.
* Supports the Manager in the investigation of quality assurance issues.
Required Skills & Experience
Experience
* Minimum 2 years of working experience in a production environment, preferably in
healthcare.
* Minimum 2 years of experience working with enterprise-grade application (LIMS preferred).
* Minimum 2 years of experience in a leadership position.
Education
* High school diploma required
* 2 or 4 year degree in a business, healthcare, or science field preferred
Nice to Have Skills & Experience
* Clear communicator.
* Strong interpersonal skills.
* Well-developed leadership ability.
* Attention to detail
* Eagerness to learn.
* Flexible working hours including weekends.
* Ability to multi-task and work in a face paced environment.
* Ability to set priorities and work accurately under deadlines.
* Problem solving skills.
* Proficient in 0ffice 365 programs.