Overview
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car – teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It’s a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow – for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a full time seasonal opportunity at Enterprise/National/Alamo servicing PVD Airport.
The PVD Airport is located at the following address:
700 Jefferson Blvd
Warwick, RI 02886
The compensation is $20.19 / hour plus the potential to earn incentive based bonuses
THIS IS A FULL-TIME (40 hours a week) SEASONAL POSITION WITH FLEXIBLE START DATE AND END DATE BETWEEN MAY 1ST 2023 AND OCTOBER 20TH 2023.
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- High School Diploma or G.E.D.
- Minimum of 6 months experience handling customer service functions
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
- Must have a valid unrestricted drivers license for at least one year
- Must have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 years
- Must be able to work outdoors (parking lot and garage) with long periods of standing
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be willing to accept the starting pay of $20.19/hr plus the potential to earn incentive based bonuses
- Apart from religious observation, must be able to work up to 40 hours a week – including weekends