Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. The starting pay for this position is $14.30 / hour. This is a full time seasonal role and is located at the following location:
911 Jason BLVD, Myrtle Beach, SC 29577
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 21 years old
- High School Diploma or G.E.D. required
- Must be willing to accept $14.30/ hour
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valud driver’s license with no more than 2 moving violations and/or at fault accidents on diving record in the past 3 years.
- Must not have any drug or alcohol related conviction on MVR in the past 5 years
- Apart from religeous observation must be willing to work: Monday- Friday 8am to 5pm.
- Cannot have held another position, regular or seasonal, with Enterprise Holdings or any of its brands in the past 6 months.
- Seasonal employees may work up to 150 days during a defined season. They must experience a 6 month break in service at the end of the season prior to working again as a seasonal or regular employee.
DOT Requirements:
We are subject to certain Department of Transportation Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner’s certificate, or submit to and successfully complete a D.O.T. medical examination.
- Must have valid instate (SC) license, or ability to acquire one.