SECRETARY/RECEPTIONIST-HUMAN RESOURCES

Salary: $17.71 – $23.62 Hourly

Location : ROCKWALL, TX

Job Type: FULL TIME BENEFIT ELIGIBLE

Job Number: SECRETARY/RECEPTIONIST-HUMAN R

Department: HUMAN RESOURCES

Opening Date: 06/06/2023

Closing Date: 6/19/2023 5:00 PM Central

Description
Under the direction of the Director of Administrative Services/Human Resources provides receptionist and clerical support for various functions of the City. Position is responsible for assisting in a variety of department functions that include records maintenance, document management and customer service responsibilities. Employees in this class must be capable of providing a professional approach to customer service and support the City’s values. Ensure the protection and confidentiality of customer/employee information. Employees in this position must have the ability to multitask.
Examples of Essential Functions

Serves as a liaison and resource for external and internal customers for all City services by answering multiple telephone lines and direct/assist walk-in customers; issue pet registrations.
Assists with recruitment of qualified candidates, working with supervisors and directors by posting and advertising open positions, assists with the coordination and scheduling of interviews, conducts employment verification, driver’s license checks and criminal history checks.
Coordinates various research, surveys and audits for various City projects. Responsible for the coordination of various City programs and projects such as the City’s Historical Scrapbook.
Assists the HR Analysts with records retention and maintenance, scanning, shredding and open records requests.
Participates in and performance reflects accountability to the City’s Strategic Plan, Department’s Business Plan, and other committees as assigned.
Establishes, maintains, and reinforces positive open communication with all employees, customers and citizens.
Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.
Provides assistance and is a resource to other department team members as needed.
Perform work as directed.

Education and Experience
Training and Experience:

HS diploma or GED
Supplemented by minimum one to two years related work experience that demonstrates the ability to provide routine administrative/clerical support and respond to concerns and inquiries from the general public with consistent tact and courtesy.
Must be able to type a minimum of 50 wpm.
Must have excellent oral communication skills.
Bi-lingual skills highly preferred (certification pay is available based on fluency).
Must be able to communicate and conduct self in a professional manner by telephone and in person.
Must have the ability to multi-task and provide quality customer service.
Ability to serve as a Notary Public.

Supplemental Information
Knowledge, Skills, and Abilities:

Essential knowledge of Microsoft Office software.
Considerable knowledge of clerical support functions required in conducting modern office duties.
Considerable knowledge of standard modern office equipment to include copy machines.
Skill in keyboard functions.
Ability to operate a multi-line phone system.
Ability to communicate effectively in either oral or written form.
Ability to work effectively with department personnel, other city personnel and the mayor and council.
Ability to respond to inquiries and concerns from the general public with consistent tact and courtesy.

Physical Requirements:

Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities.
Tasks involve some physical effort, i.e., some standing and walking or frequent light lifting (5-10 pounds) or minimal dexterity in the use of fingers, limbs or body in the operation of shop or office equipment; may involve extended periods of time at a keyboard or workstation.
Tasks may include sitting for a period of 3-4 hours at a time.

Environmental Requirements:

Tasks are routinely performed without exposure to adverse environmental conditions (e.g. dirt, cold, rain, fumes).

Sensory Requirements:

Tasks may require visual perception and discrimination.
Tasks may require oral communications ability.

HIPAA Compliance Statement:

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

FULL TIME EMPLOYEES ARE ELIGIBLE FOR THE FOLLOWING:

Merit Increases/Pay for Performance
Non Sworn civilian employees are eligible for a 4% merit increase annually and after reaching the max of the pay scale, are eligible to receive a 4% lump sum each year on their anniversary date.

Sworn officers are eligible for a 5% increase annually and after reaching the max of the pay scale, are eligible to receive a 5% lump sum each year on their anniversary date.

* merit increases are based upon performance and budget

Health, Dental and Vision Insurance
Medical, Dental and Vision is available for purchase for full time employees. Coverage goes into effect on the 31st day.

Life and AD&D Insurance Coverage
Basic Group Life Insurance and Accidental Death and Dismemberment protection is provided to eligible full-time employees in the amount of one time the annual salary up to a maximum of $50,000 for each benefit. Additional Life and AD&D may be purchased up to 2 x annual pay.

Holidays
Employees receive 11 paid holidays per year

Vacation
Years of Service HRs Accrued Monthly
0 – 1 Year 6.67
1 – 4 Years 10.00
5 – 9 Years 11.67
10 + Years 13.34

Sick Leave
Employees earn 80 hours of sick leave per year. There is no maximum accruals for sick leave.

Retirement
Texas Municipal Retirement System (TMRS)-2:1 match.
A required 7% of gross earnings are deducted each pay period and deposited into the member’s account. Upon retirement, the City will deposit it’s portion of the matching funds at 14%.

The City also participates in Social Security.

Deferred Compensation
The City of Rockwall offers an optional deferred compensation 457 plan in which employees can contribute a portion of their salary, before taxes, to a retirement account.

Longevity
After completing one year of continuous service, employees will receive $5/month for Longevity Pay. This benefit is usually paid out each December.

Supplemental Benefits
The City of Rockwall also offers optional programs that include Short and Long Term Disability through AFLAC.

Flexible Spending Accounts
Participation in Flexible Spending Accounts through pre-tax payroll deduction for Health and Dependent Care expenses is also available for full time employees.

Wellness Program
The City of Rockwall administers a wellness program for full-time employees which provides an incentive for obtaining a wellness exam each year. Wellness exams are paid at 100% by the City.

Workers Compensation
All employees are covered by workers compensation for injuries sustained in the line of duty.

Bilingual Certification Pay
Eligible for up to $600 annually for bi-lingual pay

Education Pay
Some positions are eligible for Education Pay up to $900 annually

Associates – $300/yr
Bachelors – $600/yr
Masters – $900/yr

*Education Pay must be approved by the department director and annual budget.

Certification Pay
Some positions are eligible for Certification Pay up to $900 annually

1st Certification – $300/yr
2nd Certification – $600/yr
3rd Certification – $900/yr

Paramedic Certification Pay

Up to $100 per month

*Certification Pay must be approved by the department director and annual budget.

Do you have a High School diploma or GED?

Do you have a minimum of one to two years related work experience that demonstrates the ability to provide routine administrative/clerical support AND respond to concerns and inquiries from the general public with consistent tact and courtesy?

Are you able to type 50 wpm?

Must have excellent oral communication skills. Do you meet this minimum requirement?

Bi-lingual skills required (certification pay is available based on fluency). Are you bilingual in Spanish?

Must be able to communicate and conduct self in a professional manner by telephone and in person. Do you meet this requirement?

Must have the ability to multi-task and provide quality customer service. Do you meet this requirement?

How proficient are you in Spanish? (Basic, Intermediate, or Advanced)

Ability to serve as a Notary Public. Do you meet this requirement?

Do you have any human resources experience? (not required)

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