This role is open to be based from: New York, NY; Seattle, WA; Portland, OR; Los Angeles, CA; San Francisco, CA; Chicago, IL; Atlanta, GA; Austin, TX; Dallas, TX; Washington D.C.
Assembly Media Inc. is a subsidiary of Daniel J. Edelman Holdings, Inc.
Built to thrive amid the full complexity of today’s modern marketing, Edelman is the world’s largest independent communications agency. We help some of the world’s most famous companies evolve, promote, and protect their brands.
At Assembly, we are dedicated to supporting Microsoft on its mission to help every person on the planet achieve more. We help them think beyond the product roadmap to find the best way to bring their unique stories to broad audiences. Our work is designed to capture the attention of audiences and breakthrough crowded feeds by placing cultural insights and tensions at the heart of our project briefs.
We’re looking for a Senior Account Supervisor, Digital Client Service to join our digital and creator team, supporting integrated program needs and leading teams across specialties to deliver on client needs on high-profile product and innovation programs.
As a Senior Account Supervisor (SAS), you are part client whisperer and part digital strategist, but underpinning it all, you are passionate about all things digital. From emerging platforms to content planning and channel strategies, you’ve seen it all. You are not only on top of the latest online trends but also know how to get things done in this ever-changing space. An integral role on our creator business, you will understand and be passionate about creator and influencer marketing-and work with influencer strategists to build robust, integrated, and innovative programs that bring the best of Assembly (creative, strategy, creator, paid, data and intelligence).
Responsibilities:
- Serve as day-to-day contact for mid and senior level clients, responsible for providing strategic solutions around anything/everything creator and digital marketing
- Deep knowledge of creator marketing, understand and articulate best practices based on business needs and how to uplevel with broader digital and integrated marketing
- Ability to lead a team of cross-functional specialists and bring them together to deliver innovative programs that address the client brief
- Strategic mindset to uncover the client need (even if they can’t articulate it themselves) and ensure all programs ladder up to overarching business and departmental objectives
- Manage multiple urgent projects, engage with senior stakeholders at Microsoft and represent Assembly offering and thinking in inter-agency environment. Accountability will be placed on this candidate to ensure deadlines are met, reporting is thorough, and budgets are continuously met
- Build trusting client relationships across the brand’s organization, navigating client approval processes and structure
- Internalize and own client product benefits and articulate in consumer-friendly language (serve as client brand and product knowledge manager for internal teams during briefings)
- Strong understanding of the full Creator deal process for programs including influencer identification, vetting, negotiation, contracting, management, and reporting, with little oversight.
- Coordinate program integration with appropriate specialties including Insight and Analytics, Paid Performance, Creative
- Lead development of content and brand overview documents for creators outlining program creative requirements, communication mandatories and contractual expectations
- Support the growth of our creator marketing business through great work, exceptional storytelling skills and through building strong internal and external relationships
- Act as a champion and evangelist for the value of thoughtful, rigorous, and creative influencer marketing both within Assembly and across the marketing industry as a whole
Basic Qualifications:
- At least 6 years of relevant experience living and breathing social and digital projects
- Minimum 3 years in the creator marketing space specifically
- Bachelor’s Degree or equivalent work experience
Preferred Qualifications:
- Experience in an agency account role strongly preferred
- Experience in a client service capacity serving as the day-to-day client contact. Demonstrated ability to address client concerns effectively and integrate specialists to deliver successful programs
- Demonstrated track record of developing and executing successful digital programs, experience with creator programs a huge asset
- Proven ability to lead and manage multiple medium or large-sized projects simultaneously
- Experience creating and managing multichannel digital ecosystems
- Experience developing digital campaigns, implementing best practices, and imparting knowledge to junior team members
- Passion for building and executing unique, fresh, and thoughtful digital strategies and campaigns across all channels-a curiosity to be part of creating the next best campaign
- Strong knowledge of digital marketing, influencer marketing, paid media/advertising, and other digital disciplines
- Ability to build and maintain strong client relationships
- Experience presenting and articulating strategy, including campaign goals, objectives, and how success is measured
- Superior written and verbal communication skills
- Engaging, collaborative and inclusive work style with a team-first attitude
$79,000 – $115,000 a year
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
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Assembly is an integrated agency providing purpose-built communications to Microsoft – bringing strategy, creative, research, social and digital, and influencer marketing together to drive tangible business results and advance Microsoft’s mission to empower every person and organization on the planet to achieve more.
We advocate for ideas based on real audience insights and sound strategic opportunities and bring them to life with creative executions that earn attention. We are the team behind some of Microsoft’s most exciting work across Surface, Xbox, M365, and Windows to name a few. We are the lead agency for the Microsoft brand across social; the global PR agency of record for Xbox; and the influencer agency of record for Xbox, Surface, M365 and Windows. Assembly is also a strategic partner for executive communications across Microsoft Store and several executives across the company.
Our results are a direct reflection of our culture and people – we believe that bringing together diverse perspectives enhance creativity and innovation, and we embrace and celebrate differences both in our organization and through our work. We’ve partnered with Microsoft for 27 years, across 17 countries around the world. Come be a part of our collective story as we partner with Microsoft to enable each other to achieve more.
Assembly Media was founded in 2014 under DJE Holdings to exclusively service Microsoft. In 2019 our parent agency, Edelman, was recognized by AdAge as one of the top 10 creative companies in the U.S. and recognized as a 2019 Best Place to Work.
Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Assembly is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.