Senior Animal Care Specialist

Salary: $15.91 Hourly

Location : Georgetown: 1855 S/E Inner Loop, TX

Job Type: Full-Time

Job Number: 14.02461

Department: Animal Services

Opening Date: 10/11/2023

Closing Date: Continuous

FLSA: Non-Exempt

JOB SUMMARY
Reporting directly to the Operations Manager, responsible for providing care to animals within the Williamson County Regional Animal Shelter, by providing a positive quality of life to the animals, customer service to potential adopters, providing supervision to Animal Care Specialists and maintaining a clean and safe shelter at all times. Level II of II in Animal Care Specialists.

EXAMPLES OF WORK PERFORMED

• Assists with delegation and monitoring of animal care tasks
• Supervises, trains, directs, and provides feedback on daily tasks of Animal Care Specialists, Volunteers and Community Service workers, and assists as needed
• Assists with delegation and monitoring of Animal Care Specialists tasks, and provides disciplinary actions under guidance of the Operations Manager
• Oversees the general maintenance and cleanliness of the facility and ensuring laundry and feeding utensils are properly cleaned and sanitized
• Supplies food, water, toys, clean bedding, socialization time, and routine enrichment care
• Offers assistance to potential adopters with the animals, answering questions, transporting animals to and from kennel areas, and assessing likelihood of matches for adoptions
• Performs customer service duties related to the intake and processing of animals for impoundment, adoptions and redemption
• Administers routine well-being checks of all animals, documenting any concerns and communicating to Operations Manager for follow-up
• Assists medical staff with medical workups and vaccinations of animals
• Socializes fractious animals to help them become adoptable, and assist with behavior modification plans as written by the Animal Behavior Coordinator
• Restocks cleaning and animal care supplies throughout the facility as needed
• Utilizes shelter software to record and communicate information about animals, including up-to-date medical and behavior histories
• Helps identify animals that are candidates for outside rescue organizations or foster care
• Transports animals to other facilities, as needed
• Makes operational decisions in absence of Operations Manager
• Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership
• Performs special duties, and oversees special projects, as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to – Operations Manager
• Direct Reports – Yes, Animal Care Specialists

PHYSICAL DEMANDS

• Position involves prolonged standing, walking, twisting, bending, stooping, kneeling, reaching, pushing, pulling, and other fine motor repetitive motions
• Position requires grasping, repetitive hand movement, and fine motor coordination
• Position involves lifting and carrying of animals and equipment weighing up to fifty (50) pounds, or up to one hundred (100) pounds with assistance, and exertion of up to twenty-five (25) pounds of force to move objects
• Ability to hear and/or see alert cues regarding animal and staff security

ENVIRONMENTAL FACTORS

• Work tasks are conducted indoors and outdoors
• May work outside in inclement weather, including extreme heat, cold and wet conditions
• Frequent handling of animals, including contact with waste and blood
• Exposure to unpleasant smells and a noisy and wet environment associated with a shelter
• Frequent exposure animals that are agitated or injured that may attempt to bite or scratch

IRREGULAR HOURS

• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• May be deemed essential personnel for emergency situations, at discretion of Director

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS

• High school diploma/degree and one (1) year of experience working with animals in an animal hospital, shelter, or related animal facility; OR an equivalent combination of education and experience
• Demonstrated customer service and communication skills
• Demonstrated experience in a lead, training, or supervisory capacity
• Ability to work in a high-volume, fast-paced environment
• Basic computer skills
• Maintain satisfactory Motor Vehicle Record

LICENSES AND CERTIFICATIONS

• Required within thirty (30) days of employment
• Valid driver’s license

PREFERRED QUALIFICATIONS

• Two (2) years of experience working with animals in an animal hospital, shelter, or related animal facility
• One (1) year of animal welfare experience
• Knowledge of dog and cat body language cues
• Euthanasia certification
• Basic Animal Control certification

EMPLOYMENT TESTINGEmployment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: No
• Psychological exam: No
• Additional: N/A

SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco and non-tobacco products such as vapor, e-cigarettes and the use of chewing tobacco or like products is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.

01

Do you have a high school diploma, or equivalent?

• Yes
• No

02

Do you have at least one (1) year experience handling animals in an animal hospital, shelter or related animal care facility?

• Yes
• No

03

Do you possess knowledge of sanitation, cleaning techniques and skills in the use of equipment used to maintain an animal shelter facility?

• Yes
• No

04

Are you able to work under pressure, in a high-volume environment, to meet departmental deadlines?

• Yes
• No

05

I fully understand that this position requires constant exposure to, and interaction with, animals and animal waste. I am comfortable with this requirement.

• Yes
• No

06

Do you possess or have the ability to obtain a valid driver’s license within 30 days of hire?

• Yes
• No

07

Do you possess demonstrated lead or supervisory experience?

• Yes
• No

08

How many months of customer service experience do you have?

• None
• Less than 6 months
• More than 6, less than 12 months
• More than 12, less than 24 months
• More than 24, less than 36 months
• More than 36 months

09

Describe a recent situation when you had to handle a dissatisfied and angry customer.

10

Due to the nature of this position, the successful applicant must be able to pass a criminal history background check and drug screen (provided by County). I am able to meet this requirement.

• Yes
• No

11

This position requires a driving records check as part of the selection process. In order to be considered for this position, your driving record may not include any of the following conditions during the last 36-months. Any driving convictions involving:• Driving under the influence of alcohol or a controlled substance;• Refusing to submit to a test to determine alcohol or controlled substance concentration• Leaving scene of crash• Vehicular manslaughter/homicide• Using vehicle to commit a felony; • Losing your license or driving while license is suspended;• Two or more reckless driving violations, negligent crash or violation with a pedestrian; • Three or more violations while operating a motor vehicle

• I attest that my driving record does not meet or exceed the number of violations and/or offenses listed above, and I am eligible to be considered for this position. I am able to provide a copy of my driving record at the time of interview.
• I AM NOT ELIGIBLE to be considered for this position. My driving record meets or exceeds the number of violations and/or offenses listed above.

12

A preferred qualification is that an applicant possess at least one (1) year of animal welfare experience. Do you possess this experience?

• Yes
• No

13

A preferred qualification is that an applicant possess knowledge of dog and cat body language cues. Do you meet this qualification?

• Yes
• No

14

Please provide a brief statement introducing yourself and illustrating why you should be considered as the most qualified individual for this position.

Required Question