Senior Business Data Analyst

At DraftKings, we’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

Be the strategy behind the game.

As a Senior Analyst, you will partner closely with the Customer Experience & Fraud Operations teams to drive the strategy behind how we both limit a customers need for support interactions while also helping to make them as simple and straightforward as possible when those interactions happen. You’ll work with a team of analysts and operators in to create tests and measure the impact of various tactics, develop insights about support interactions, and enhance the means through which customers interact with our brand. Sound good to you? Join us.

What you’ll do as a Senior Business Data Analyst:

  • Work in close partnership with the Customer Experience & Fraud Operations teams to evaluate performance metrics and develop strategies to best serve DraftKings’ users
  • Build and execute test plans and play a vital role in driving the learning agenda for the Customer Experience & Fraud Operations teams
  • Work with partners across the business to implement and evaluate performance of various initiatives and product changes
  • Develop standard reporting for business results like customer satisfaction, time to resolution, and productivity
  • Forecast key metrics including demand for service and staffing needs

What you’ll bring:

  • Bachelor’s Degree in Mathematics, Business, or a related field
  • At least 3 years of business analytics experience
  • Experience with SQL, additional programming language experience with Python is a plus
  • Knowledge of statistics and hypothesis testing. Model building experience is a plus
  • Experience in Tableau or a similar data visualization tool is a plus.
  • Strong oral and written communication skills and proven ability to influence all levels of an organization.
  • Well organized and strong attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.

#LI-NP1

Join Us!

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
The US base salary range for this full-time position is $89,600.00 – $134,400.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Job Category
Data and Analytics
Job Type
Full Time/Permanent
Salary
USD 89,600.00 - 134,400.00 per year
Country
United States
City
Boston
Career Level
unspecified
Company
DraftKings, Inc.
JOB SOURCE
https://careers.draftkings.com/jobs/job/senior-business-data-analyst-boston-ma-jr07125/