Overview:
This position performs a variety of duties in support of our organization’s RMA and freight claims processing. Within the scope of this position’s responsibilities, the incumbent must continually focus on the improvement of his/her processes in order to ensure the customer’s needs are met for high quality, cost effective logistics services while, at the same time, meeting corporate values and objectives.
Responsibilities:
This position is responsible for, but not limited to, the following:
- Work with customer and its vendors to issue RMA’s for material that is damaged in transit.
- Process freight claims and all related activities in a timely manner.
- Coordinate with customer’s vendors/freight carriers to receive freight claim payment in a timely fashion.
- Process receipt of freight claim payments, posting payments to claims and ensuring claim closure. Assemble and file all documents related to freight claims.
- Develop metrics associated with role. Track, categorize, and develop metrics for freights claims and related damage material claims. Reconcile departmental discrepancies to ensure reporting accuracy.
- Process improvement: Work with Sales, Customer Service, the DC, and other internal departments to make sure activities related to freight and damaged material claims are processed in a timely and accurate manner. Offer recommendations to improve freight claim recovery ratio and related carrier performance.
- Responsibility to maintain reporting and operational metrics.
- Support local management in an administrative capacity.
Key Results:
- Number and duration of outstanding freights claim
- Count of RMA’s issued and length of time to issue/complete
- Number of unpaid claims from carriers – freight claim recovery ratio (claims that can or will not be collected
- Resolving open freight claims and customer related issue if there is a corresponding RMA.
- Improvements to the freight claims process, freight carriers used and related internal material handling processes.
Qualifications
Qualifications
- High school diploma required. College Degree preferred
- Clear communicator.(verbal and written)
- ERP experience (preferable SAP)
- Basic knowledge of MS Office
- Ability to learn new software and processes
Additional Knowledge, Skills & Abilities
- Strong analytical skills
- Teamwork – showing a commitment to teamwork and collaboration.
- Respect – extending dignity and respect to all people.
- Integrity – fostering trust and a positive work environment.
- Innovation – bringing creativity to the workplace.
- Customer Focus – achieving Company, department, and personal goals through a strong customer focus
The hourly wage for this position is $20.34.
Candidates are eligible for the following benefits:
• PTO
• Company Bonus Plan • 401(K) SAVE Plan
• Annual Fixed Contribution
• 8 paid holidays
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program