Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Senior Customer Service Representative is responsible for managing the day-to-day operations of the Customer Service Representative Team in the deliver of telecommunication and technology services to show managers and exhibitors at McCormick Place. This position assists the Technology Sales and Services Manager with the hiring, training, daily supervision and evaluation of the Customer Service Team and acts as a liaison with the infrastructure services team, trades and other McCormick Place departments to ensure exceptional service delivery.
This role will pay a salary of $70,000 to $100,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
About the Venue
McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.
Responsibilities
• Manages the assignment and scheduling of and provides direct daily supervision to the Customer Service Representatives
• Assists the Technology Sales and Services Manager with the selection, training, and evaluation of the Customer Service Team.
• Provides a link between trades, the infrastructure team, and internal and external customers to ensure timely and efficient delivery of services.
• Manages workflow and schedule deadlines for event.
• Coordinates work of Customer Service Representatives in answering customer questions and resolving any billing disputes.
• Assists Manager of Technology Sales and Services in development of collateral and communication strategies.
• Provides ongoing training, coaching and support to Customer Service Representatives to ensure consistency across department.
• Represents Technology Services Team in customer facing activities such as proposals, familiarization tours, site visits, pre-event meetings.
• Perform other duties and responsibilities as assigned.
• Serves as system administrator for Momentus and City Reporter systems.
Qualifications
• 5-7 years experience in a customer service/hospitality role
• Previous supervisory experience preferred
• High School diploma or equivalent. Bachelor’s degree in business related field preferred.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.
• Ability to work event nights, weekends and holidays as required.
• Strong written and oral presentation skills.
• Basic understanding of telecommunications, internet services and other event related technologies preferred.
• Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.