Job Details
Level
Senior
Job Location
Admin – Saint Paul, MN
Position Type
1.0 FTE
Education Level
Bachelors Degree
Salary Range
$133,000.00 Salary/year
Travel Percentage
Negligible
Job Shift
Day
Job Category
Healthcare
Description
Summary
The Senior Director of Medical Administration and Clinical Compliance will act to implement key initiatives of the office of the Medical Officer. This position is the organization’s right hand to the Medical Officer of Minnesota Community Care. The role is responsible for providing leadership, overall planning, direction, and continuous quality improvement for the medical arm of MCC. The role is a key compliance support, HR partner for medical staff training, evaluation, conflict resolution and the integrator of our multi-disciplinary clinical practice and social determinants of health services. The Senior Director of Medical Administration and Clinical Compliance is responsible for providing leadership and guidance to the medical staff and promoting effective communication between the medical staff, administration and Board of Directors. This role will lead and oversee our ambulatory sites, the implementation of the organizations PCMH and ACO Strategies, language services, and clinical compliance actions with oversight of various functions in the organization. Responsibilities include all interactions of clinical compliance, clinical operations and nursing, ensuring optimal integration of policies and practices across MCC sites and programs.
Essential Functions
An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
- Gain the trust of the Medical Officer (MO) and provide administrative support for the MO.
- Acts as the MO’s proxy at meetings and/or gatekeeper of communication and the MO’s time
- Manage communications with the board and other key stakeholders
- Lead the organizations PCMH strategies and operational areas to include care coordination, navigation, call center, and scheduling
- Drive the success of the organizations IHP (Integrated Health Partnership) and ACO (Accountable Care Organization) strategies and tactics
- Lead the organizations language services programs, partnership, and teams
- Facilitate and/or monitor strategic and cross-collaborative initiatives
- Answer queries from state, federal and community stakeholders, doctors, nurses and patients
- Ensure compliance with current healthcare regulations
- Administer processes and improve operational effectiveness
- Liaise with medical staff to identify efficiencies in the facility’s operations
- Monitor budgets and prepare reports
- Maintain medical and staff records
- Track medical and office supplies stock
- Brings teams together to achieve KPI goals
- Services as liaison between science and business
- Acts as an advisor, leveraging the VP of Medical Administration/Chief of Staff (Medical)’s healthcare leadership experience
- Manage priorities and strategic goals of the MO
- Facilitates required training and evaluation for medical staff
- Serves as a transformative mediator and conflict resolution expert for medical staff
- Ensure the MO is prioritizing and working on the most important items for the organization
- Keep the MO accountable to commitments and, simultaneously, keep other leadership and management teams accountable for their results
- Be the MO’s eyes and ears of the organization
- Ensure consistent, clear, and concise communication from the MO’s office
- Serve as a partner to the MO, providing guidance and counsel on key topics with a willingness and ability to provide both ideas and solutions and their sound execution
- Aid and assist in assessing operational risks as well as growth opportunities and identify ways to mitigate/capitalize as appropriate
- Handle sensitive projects and matters for the MO that transcend the day-to-day work environment
- Effectively establishes and maintains collaborative working relationships with the provider staff to achieve increased provider satisfaction, retention and participation
- Works with the Senior Leadership Team (ELT) to ensure that the organization’s financial systems, budgets, and management reporting processes are built and managed to support the organization’s growth and expansion
- Supports the Integration of data and the measurement of clinical quality and service standards with those of strategic planning and operations management and participates in quality improvement efforts
- Recruit new medical providers; partner with Talent Office to design and implement recruitment and staff development strategies that purposefully build a patient care team that is reflective of communities and special populations served.
Key Competencies
- Commitment to driving diversity, equity and inclusion
- Excellent verbal and written communication skills
- Exceptional interpersonal skills and strong supervisory/leadership skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong critical thinking skills
- Excellent communication, leadership, and planning skills
- Strong project management skills and experience managing cross-functional relationships and priorities
- Adaptable to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures
- Ability to adapt to the needs of the organization and employees
- Ability to prioritize tasks and to delegate them when appropriate
- Thorough knowledge of employment-related laws and regulation
- Trustworthy, operates with the highest standards of ethics and personal integrity
- Ability to work cooperatively and strategically in a team environment with all levels of professional, technical, and administrative staff
- Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback
- Display high intellectual capacity, sound professional judgment and discretion to lead in complex, changing, and ambiguous environments
- Capable of developing and maintaining open, considerate, effective and productive working relationships with customers, external contacts, and individuals throughout Network
- Possess advanced decision making and analysis skills – drawing information and broad knowledge to make timely and logical decisions that provide practical solutions
Supervisory Responsibilities
This role will supervise various departments at MCC to include; medical directors of ambulatory sites, call center/scheduling, care coordination/navigation/referrals, and other departments as needed.
Work Environment
Primary environment is home office, administrative office, or clinical office. This role requires regular walking. This role may come into contact with patients who may have contagious illnesses.
Physical Demands
While performing the duties of this job, the employee is continuously required to perform computer-related work. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The noise level in the work environment is usually moderate.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Who We Are
As Minnesota’s largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients = 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
Qualifications
Required Education and Experience
- Graduate degree in health care, law, or business
- 10 years of clinical care experience at the point of care
- Minimum of 5 years with Federally Qualified Health Care experience
Preferred Education and Experience
- Advanced degree in business administration, health services administration, health services management or related field
- Proven track record of successful management, leadership and decision making in a highly matrixed and collaborative organizational environment
- Minimum of 10 years of Senior, professional health care and clinic management experience
- Experience with use of tools and methods of continuous quality improvement preferred
- Experience with practice management systems and basic computer trouble shooting
Additional Eligibility Requirements
- Demonstrated success in working effectively with target population(s).
- Change Agile; ability to operate in the gray and flex to new developments or situations.
- Experience working in a multi-site environment is highly desired.
KNOWLEDGE, SKILLS, and ABILITIES
- Senior Leadership: Ability to think strategically and critically, and devise innovative solutions to achieve organizational strategic goals; demonstrated capacity to frame complex situations and present persuasive options; exceptionally strong communicator with the ability to articulate the organization’s mission, programs, and position to a wide and diverse audience of stakeholders; skilled at forming strong partnerships and relationships with funding agencies, strategic partners, and community opinion leaders, among others.
- Technical Knowledge: Deep knowledge of clinic operations best practices and nursing; applied knowledge of community health care service delivery, specifically to underserved, vulnerable populations.
- Mission Alignment: Commitment to excellence and passion for the organization’s mission; invested in improving the health outcomes of medically underserved communities.
- Diversity, Equity & Inclusion: A leader in applying concepts of diversity, equity, and inclusion to organizational growth and development. Knowledge of cultural competency and application thereof to community health activities; ability to relate to people of diverse backgrounds, training, and experiences.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.