Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The Senior Specialist has responsibility for developing, optimizing, and overseeing task, project and process workflows and project production management frameworks guiding all aspects of the Education Web Strategy and Services (EWSS) team’s work. With a continual focus on optimizing production processes and workstreams to maximize efficiency of the team’s individual and collective efforts and with a goal of achieving a high rate of project delivery timeliness in a fluid and dynamic environment of competing priorities, the Senior Specialist will partner regularly with the Senior Digital Content Manager and the team of Digital Content Specialists to assess, prioritize and dynamically adjust-as-necessary hundreds of interdependent tasks comprising the project production workstreams within the Education digital production portfolio consisting of web, intranet, video, email marketing, paid advertising, social media, social media governance, web governance and digital marketing performance analytics reporting. The Senior Specialist will partner with the Director and the Senior Digital Content Manager to develop, optimize and continuously iterate upon a series of reporting dashboards to regularly assess individual and teamwide utilization metrics, identify production efficiency pinch points, benchmark predictable production timeframes for the EWSS team’s work, and facilitate the teamwide use of a suite of reporting metrics to provide the service line managers of a team comprised of ~25 salaried and supplemental staff with the information and skills to enable an agency-like production model that operates with efficient harmony, monitors for and averts staff burnout, and maximizes individual and collective work efforts. The Senior Specialist will assist in the development of key performance indicators related to time and utilization and will monitor and troubleshoot time-tracking reporting metrics to ensure systems are performing reliably and advise managers and line staff on time-tracking best practices and methodologies. Senior Specialist will partner with individual team members and their managers when systems are not working as designed and/or change management/training intervention assistance is required. When new tools and processes are rolled out, Senior Specialist will facilitate and deliver teamwide, manager-level and/or individual training/coaching sessions to ensure comfort and comprehension of best-practices uses for production management approaches and will partner with managers to develop individualized performance response plans and/or interventions where required. The Senior Specialist will additionally assist with the development of project workflows and tracking systems to support the Director of Enrollment and Recruitment Operations (ERO) and ERO’s project management approaches and application of project management tools and methodologies.
**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
This position is 100% remote work; can work from anywhere in the U.S.
Qualifications
Requires a bachelor’s degree and 7+ years of progressively responsible professional and management experience, experience in a digital agency (or equivalent digital operations setting), experience in staff utilization measurement and assessment, experience in facilitating change management and/or delivering training/coaching, experience working with digital project management platforms in a distributed team setting, and experience facilitating remote workers within the context of digital production workstreams.
Requires an expert understanding of digital marketing operations and effective and efficient web/digital production approaches and creative teams is essential to the success of this role. Developing and fostering the change-management necessary to build an “agency” digital production culture for account and project management will be a critical early objective.
Exemption Status
Exempt
Compensation Detail
$45.75 – $68.69 / hour
Benefits Eligible
No
Schedule
Part Time
Hours/Pay Period
varies
Schedule Details
This position is supplemental, hours will vary based on department/project requirements.
Weekend Schedule
Dependent on department/project requirements.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Ibby Gustamante
Department Title
Education