Salary: $54,028.00 – $77,801.00 Annually
Location : Portsmouth, VA
Job Type: Full-Time Regular
Job Number: FY2023-00432
Department: Social Services
Opening Date: 08/11/2023
Closing Date: 8/27/2023 11:59 PM Eastern
General Statement of the Job & Essential Functions
GENERAL STATEMENT OF JOB
Under occasional supervision, this position is responsible for coordinating comprehensive employment programs for clients of the Employment Service program. This position reports to the Employment Services Supervisor.
ESSENTIAL JOB FUNCTIONS
Conducts sessions for assessments and reassessments of employment services program participants to determine participants’ employability; supervises participants’ job search efforts; scans newspapers, etc. to assist client in job search; provides counseling throughout participant employment and keeps written documentation of each counseling session.
Assist in the supervision, training and evaluation of staff; reviews records submitted for case action approval. Assists in the development of the training curriculum for new workers, prioritizing and assigning work and related activities.
Assists with job search development and activities, leads, placement, and retention and career counseling; monitors work site placements, public services and community work experience activities and career counseling workgroups. Makes community and agency resources referrals to assist with supportive and emergency services, including childcare, transportation, tools, uniforms, shelter and school expenses.
Provides counseling throughout participant employment and keeps written documentation of each counseling session. Maintains case records and submits reports, records, forms, etc., as required by local, state and federal governing agencies.
Safeguards computer files and financial documents which reflect changes from any service units providing services to participating Employment Service Program clients; enters data and updates client information into the Employment Services Program Automated System (ESPAS).
Develops plan of participation to record goals and objectives toward employment for program participant; may re-design plans as program participants’ status or needs change, or as otherwise necessary; monitors participants’ job search effort and placement; assigns participants to various education and training facets of program.
Serves on various committees, task forces, training sessions, unit meetings and conferences in support of the goals and objectives of the Employment Services Bureau; makes presentations to groups and is involved in other public relations activities to promote the overall employment services program. Attends in-service and other training sessions and conferences.
Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.
Knowledge, Skills & Abilities
PERFORMANCE INDICATORS
Knowledge of Job: Has considerable knowledge of local, state and federal laws, ordinances, rules and regulations pertaining to government sponsored employment programs. Knowledge of the forms, documents and manuals associated with Employment Services programs; recruiting and placement procedures used by public and private employers. Has general knowledge of a wide variety of occupational fields and program eligibility requirements is able to use common office machines and audio-visual playback equipment. Is able to read and compare words and figures carefully and accurately. Is able to maintain accurate participant records and prepare reports from such records. Is able to exercise independent judgment in organizing and establishing format. Is able to analyze and evaluate programs and to prepare reports on the programs’ functioning. Is able to establish and maintain effective communication with employers in the community. Has the ability to effectively express ideas orally and in writing. Is able to make oral presentations before large groups of people. Is able to explain rules, regulations and policies of the Employment Services programs in terms understood by clients and the general public. Is able to exercise considerable tact, courtesy, discretion, firmness and fairness in contact with program clients, and the general public. Is able to exercise considerable discretion in handling confidential files. Is able to establish and maintain effective working relationships as necessitated by work assignments.
Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public.
Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions”.
Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with City policy or procedures, etc.
Relationships with Others: Shares knowledge with supervisor for mutual and city benefit. Contributes to maintaining high morale among all city employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to project a good city image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, program clients, Employment Services Supervisor, professionals and the general public.
Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for appointments, meetings and deadlines.
Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.
Education, Experience & Special Requirements
EDUCATION & EXPERIENCE
Requires a Bachelor’s Degree in Counseling and Guidance, Human Services, Social Work or a closely related field and 3 to 5 years of experience in job development counseling or a related field; or any combination of education and experience.
SPECIAL REQUIREMENTS
An acceptable general background check to include a local, state and federal criminal history check and sex offender registry check.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
A valid driver’s license with an acceptable driving record.
A Virginia Certified Workforce Development Professional Certification is preferred.
In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community.
Physical Demands
MINIMUM QUALIFICATIONS OR STANDARDS REQUIREDTO PERFORM ESSENTIAL JOB FUNCTIONS
Physical Requirements- Must be physically able to operate a variety of automated office machines which include a computer, telephone, calculator, copier, facsimile machine, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary Work involves sitting most of the time, but may involve walking or standing for periods of time.
Data Conception- Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications- Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from superiors.
Language Ability- Requires the ability to read a variety of reports, forms, correspondence, classified newspaper advertising, etc. Requires the ability to prepare reports and correspondence, forms, records, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.
Intelligence- Requires the ability to plan work and develop procedures. Requires the ability to learn and/or evaluate complex information in order to make judgments and decisions.
Verbal Aptitude- Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including counseling terminology.
Numerical Aptitude- Requires the ability to utilize mathematical formulas. Requires the ability to add, subtract, multiply and divide. Must be able to utilize decimals and percentages; interpret graphs; compute discount or interest.
Form/Spatial Aptitude- Requires the ability to inspect items for proper length, width and shape.
Motor Coordination- Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
Manual Dexterity- Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination- Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament- Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.
Physical Communication- Requires the ability to talk and/or hear: (talking – expressing or exchanging ideas by means of spoken words; hearing – perceiving nature of sounds by ear).
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTSThe City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
The city of Portsmouth offers a complete and comprehensive benefit package to full-time employees including: medical, dental, vision, legal, Flexible Spending Accounts, basic and optional life insurance, short-term disability insurance, Virginia Retirement System (includes a mandatory 5% employee contribution), holidays, vacation, sick leave, deferred compensation plan, and Chartway Credit Union. To learn more details, visit
01
Please select the highest level of education completed.
- Less than High School
- High School Diploma or GED
- Some College
- Associates/Vocational/Technical
- Bachelor’s Degree or Higher
02
Do you have a Bachelor’s degree in Counseling and Guidance, Human Services, Social Work or a closely related field?
- Yes
- No
03
Do you have a valid driver’s license with an acceptable driving record?
- Yes
- No
04
Do you have a Virginia Certified Workforce Development Professional Certification?
- Yes
- No
05
Do you have experience coordinating programs for clients? Please provide details of programs and experience.
06
In the event of a declared emergency in the City of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community. Are you able to meet this requirement?
- Yes
- No
Required Question