Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The Global Accounts Receivable (GAR) AR Projects team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history!
The Senior Program Manager will have global oversight of the integration of new initiatives onto O2C platforms, driving effective people, processes, and technology to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency. This role will require engagement and alignment with global business teams, finance teams, operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. This role will be responsible for managing our entire portfolio across the world, supporting multiple businesses at all levels of maturity.
The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.
Primary areas of responsibility include:
– Ownership and management of the accounts receivable portfolio
– Partner with key counterparts across geographies to launch initiatives globally in a scalable and cost effective manner
– Develop a solid understanding of Amazon’s Finance Operations systems and processes
– Define and implement global standards for business integration program management
– Translate complex business requirements into functional designs
– Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics
– Manage process transitions/implementations across multiple functions and geographies
– Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented
– Identify, assess, track and mitigate risks at multiple levels
– Proactively monitor program performance to identify, address and prevent potential issues
– Address barriers through problem solving, communication and active coordination with stakeholders
– Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities
NOTE: This job is an in-office role (3+ days a week) and is non-negotiable.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– 5+ years of managing stakeholders in cross-functional project experience
– 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
– 5+ years of working cross functionally with tech and non-tech teams experience
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.