SENIOR IT PROJECT MANAGER (Network/VoIP) – PMO

Salary : $86,164.00 – $115,000.00 Annually

Location : 611 Walker Street

Job Type: Full Time

Job Number: 32053

Department: Houston Information Technology Services

Division: HITS – PROJECT MANAGEMENT OFFICE (PMO)

Opening Date: 10/16/2023

Closing Date: 11/16/2023 11:59 PM Central

POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR IT PROJECT MANAGER (Network/VoIP) – PMO
Posting Number:32053
Department: Houston Information Technology Services
Division: Project Management Office
Reporting Location: 611 WALKER, Houston, TX 77002
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

The Houston Information Technology Services (HITS) Department provides enterprise IT services for the City of Houston. These services include voice and network, cyber-security, email and communication platforms and shared enterprise applications that are used by all City employees.

The candidate will lead and manage IT network/voice initiatives with clear understanding of hardware/software components. The candidate will also ensure compliance with networking protocols, security, and best practices. The candidate must exhibit knowledge of voice over IP (VoIP) systems and telephony technologies.

Senior IT Project Manager positions will be responsible for managing complex and high visibility IT projects. The Project Management Office (PMO) collaborates on HITS Strategy, provides project management engagement services and supports the Mayor’s Office mission by managing and coordinating the delivery of solutions to support the City of Houston and HITS Technology Strategic Plans. The Senior IT Project Manager – PMO will lead project efforts utilizing Agile and Waterfall methodology to ensure the project scope, budget and timeliness are executed according to project plan schedule and manage stakeholder expectations.

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

• Advanced-level IT project manager, capable of managing the largest, most mission-critical enterprise technology projects.
• Maintains customer expectations by delivering IT projects within the agreed upon scope, schedule, budget, and expected quality.
• Possesses exceptional communications skills, both in verbal and in written artifacts.
• Defines project scope, objectives, and cost estimates in project lifecycle and definition documents.
• Develops detailed project execution plans, schedules, project estimates, resource plans, and status reports.
• Conducts project meetings and is responsible for project tracking and analysis of risks and issues.
• Communicates and meets with stakeholders and vendors to ensure awareness of project status, risks, and issues.
• Ensures adherence to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Provides technical and analytical guidance to more junior PMO team members.
• Oversees, inspects, and guides PMO team members in project activities.
• Recommends and takes action to manage the analysis and solutions of problems.
• Controls expenditures by gathering and submitting budget information; scheduling expenditures; monitoring variances; implementing corrective actions.
• Develop, present, and oversee financial budgets using spreadsheets to align with project and department goals.
• Ensures knowledge transfer with stakeholders during project and at closeout.
• Additional responsibilities include, but are not limited to, managing system change management; configuration management; PMO performance analysis and governance processes; technical standards; methodology, tools, and templates; and project management information systems.
• Contributes and promotes the HITS (Houston Information Technology Services) PMO processes, methodologies, and Project Management Playbook
• Contributes to division, department, and City goals by performing related responsibilities as needed.
• Experience using ServiceNow (or equivalent PPM Tool) preferred.

WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.
MINIMUM REQUIREMENTS

EDUCATION

Requires a bachelor’s degree in Technology Project Management, Management and Information Systems (MIS), Computer Science or a closely related field.

Greater than ten (10) years of directly applicable experience may be considered for substitution of degree requirement. May require extensive knowledge on specific technologies or business functions.

EXPERIENCE

At least ten (10) years of technology experience demonstrating formal IT project management competencies.

PMI PMP certification may be substituted for up to two (2) years of professional experience.

LICENSE

None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preferences shall be given to those with the following:

• Current, valid PMI or equivalent project management certification.
• Infrastructure experience including knowledge of Data Center operations, expertise in network and server management, and experience with voice systems.
• Critical thinking skills and ability to adapt, influence, and manage stakeholder expectations.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIREDDepartment may administer skills assessment test.SAFETY IMPACT POSITION – NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 30

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting:http://agency.governmentjobs.com/houston/default.cfmor call (832) 393-0450.If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account

For plan details, visit

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

What best describes your highest level of education?

• High School Diploma or GED
• Associate degree
• Bachelor’s Degree
• Master’s Degree or above
• None of the above

03

Which are of concentration did you obtain your degree?

• Computer Science
• Management and Information Systems (MIS)
• Engineering
• Information Technology
• Business Administration
• My degree concentration is not listed.
• I have no degree.

04

Which best describes your years of experience demonstrating formal IT project management competencies?

• Less than 8 years of experience
• 8 years, but less than 10 years of experience
• 10 years, but less than 12 years of experience
• 12 years, but less than 14 years of experience
• 14 years, but less than 17 years of experience
• 17 years, but less than 20 years of experience
• 20 or more years of experience
• I have no experience.

05

Do you have a current, valid PMI or equivalent project management certification?

• Yes
• No

06

Which of the following best describes your experience with Microsoft Project?

• 2 years, but less than 5 years of experience
• 5 years, but less than 8 years of experience
• 8 years, but less than 10 years of experience
• 10 or more years of experience
• I have no specialized experience in Microsoft Project

07

Which of the following best describes your experience in Microsoft Visio?

• Less than 5 years of experience
• 5 years but less than 8 years of experience
• 8 years but less than 10 years of experience
• 10 or more years of experience
• I have no specialized experience in Microsoft Visio

08

Which of the following best describes your experience with a project and portfolio management software tool(s)?

• Less than 5 years of experience
• 5 years but less than 8 years of experience
• 8 years but less than 10 years of experience
• 10 or more years of experience
• I have no specialized experience in project and portfolio management software tool(s)

09

Which best describes your years of experience in application development life cycle including on-premises vs cloud-based applications?

• Less than 5 years of experience
• 5 years but less than 8 years of experience
• 8 years but less than 10 years of experience
• 10 or more years of experience
• I have no specialized experience in application development life cycle

10

Which best describes your years of experience in managing IT infrastructure projects?

• Less than 5 years of experience
• 5 years but less than 8 years of experience
• 8 years but less than 10 years of experience
• 10 or more years of experience
• I have no specialized experience in managing IT Infrastructure projects.

11

Please describe your experience in performing business analysis and developing requirements. (Please note, “see resume” IS NOT acceptable and will delay your application process).

12

Please provide a list of all valid certifications you currently hold and their validity date(s). (Please note, “see resume” IS NOT acceptable and will delay your application process).

Required Question