Computer Courage is currently searching for a new senior technician to join our growing IT support team. The technician will perform business IT services and support to our customers:
Job Responsibilities
- Provide IT services and support to Computer Courage business clients
- Provide support, leadership, and training to help desk technicians
- Manage, work, and track tickets in an MSP ticketing system
- Manage, monitor, and document client IT hardware, software, and services
- Resolve escalated tickets from Level I technicians with Services Manager
- Participate in IT project planning and execution with Project Manager
- Act as a primary technician and point of contact for multiple dedicated accounts
- Work in our Emeryville office and at client sites
Qualifications and Skills
- Strong customer service, communication skills and organizational skills
- Strong technical knowledge of Microsoft Windows and Apple OS X
- Demonstrated knowledge of Windows Server and OS X Server
- Demonstrated knowledge of computer networking
- Experience with cloud technology administration
- Experience with ticketing systems and queues
- Ability to consult, plan, and execute IT strategy with clients
- 5+ years experience in the IT industry, MSP experience preferred
- Good documentation skills, attention to detail
- Access to a car, a valid US driver’s license, and car insurance
- Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
Compensation and Benefits
- $45 per hour or higher, dependent on experience
- Company health insurance plans
- Retirement plan with employer contribution
- Paid time off and sick leave
- Personalized workspaces (stand or sit, etc.)
- Friendly, innovative team members and work environment
- Opportunities for education and certification
- Snacks and drinks always available
Learn more about working at Computer Courage on our Careers Center