Job Type
Full-time
Description
The IT Technician is a full-time, exempt position of Denver Rescue Mission (DRM). The IT Technician has a customer service mindset and is responsible for providing the organization with IT support to resolve issues relating to the user workstations, IP phones and business software. In addition, the IT Technician will be responsible for maintaining hardware inventory, user access management, and training employees on technology used throughout the mission.
Hiring Range: $55,100 – $68,800 based on qualifications and experience.
Benefits:
• Comprehensive health, dental and vision benefits
• Generous vacation, sick time, and holiday pay, plus paid birthday off and refreshment day
• Tuition reimbursement and child adoption benefits
• Employer paid term life insurance, long-term disability, AD&D
• Health savings account with generous employer contribution
• Flexible spending account
• Paid parental and bereavement leave
• 401(k) with 5% company match, plus opportunity for annual tenure-based incentive contribution
RESPONSIBILITIES
• Communicate with Individuals throughout the entire organization to understand and solve issues impacting the day-to-day operations
• Always be maximizing the impact of the IT team by looking for ways to improve departmental processes and growth opportunities
• Assist the network and systems administrator with Infrastructure administrative tasks such as patch management, software management and vulnerability audits
• Maintain organizational security through user access management
• Respond to and resolve help desk support requests received over the phone, Email, and IT ticketing system
• Collaborate with and escalate issues to the network and systems administrators.
• Create, update, and delete user computer accounts
• Installation of IT equipment such as servers, switches, user workstations, and audio visual equipment
• Setup of user computers using imaging software
• Organize and maintain an inventory of IT equipment
• Train users on current and upcoming technologies used throughout the organization
• Assist with other responsibilities as needed
Requirements
• Affirm the Statement of Faith
• Abide by the Employee Handbook
• Must have excellent communication skills and the ability to collaborate with both internal customers and external entities
• Great analytical skills with the ability to troubleshoot and innovate to solve complex problems
• Ability to handle confidential matters, set priorities, and work well under pressure with attention to detail.
• Self-motivated with the ability to work independently.
• 6 years of experience in IT support
• Experience Troubleshooting computer issues in a Windows Environment
• Experience Providing remote and in person support in a professional environment.
• Experience with supporting Office 365
• Experience with user management in Active Directory or Azure AD
• Experience supporting IP phone systems
• Willingness to work on call for emergency issues
• Willingness to work occasional extended hours and/or weekends
• Good driving record with valid Colorado driver’s license
• Reliable transportation with willingness to travel up to 75 miles with mileage
• Must be able to lift and move at least 50 pounds
NOTE: A significant amount of work-related travel may be required
Salary Description
$55,100 – $68,800 annually