Salary : $127,838.64 – $165,452.52 Annually
Location : Santa Clara, CA
Job Type: Full-Time
Job Number: 77-23-742
Department: Finance
Opening Date: 10/03/2023
Closing Date: 10/31/2023 4:00 PM Pacific
FLSA: Exempt
Bargaining Unit: 9
Weighting Plan: 100% Oral Exam
Description
The Department:
The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards.
The Position:
The Finance Department is seeking to recruit a Senior Management Analyst in the Municipal Services Division. The Municipal Services Division is responsible for providing forward facing customer service to our utility customers and business certificate customers through varied service options. Equally important is to manage the activities of the Municipal Services division in accordance with the City’s rules and regulations, code, and policies consistent with professional and ethical standards while being proactive in developing and delivering automated features and conveniences to our customers. This position is responsible for the development and monitoring of critical daily operations, special programs and projects associated with various capital improvement projects. . This position also provides high-level budget input, management, and analytical support, which may include overseeing the City’s Utility Billing Systems (NorthStar and ITRON) and associated applications, including a Customer Self Service Portal, Business Tax & License System, (HdL) and the online Customer Self Service Portal, Citywide Cashiering System (Core Onestep) , working closely with internal divisions , City Owned Utility Departments, City Information Technology Department and outside vendors.to ensure alignment between operations and project expectations and mentoring staff, and developing and delivering training to both internal staff, utility partners and citywide staff. This position is expected to independently perform complex analyses, help guide and complete critical system projects and oversee special programs and serve as a problem solver within the Municipal Services Division and the Finance Department.
The ideal candidate for this position will have a government background in municipal services including but not limited to utilities and/or business tax, project management and financial analysis background and possess a bachelor’s degree in a related field. This position will be required to perform high-level technical support and complex financial analysis related to special projects with tight deadlines. Candidates should have strong attention to detail, solid written and verbal communications, and must be deadline-oriented. The position requires the use of considerable initiative, judgment, analysis, and interpersonal skills. The ideal candidate must be able to work independently and handle situations with great sensitivity, tact, discretion, and diplomacy. To learn more about the City of Santa Clara Finance Department, visit our
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
As a member of the City’s unclassified service, this is an “at-will” position. The incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service-oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City’s Code of Ethics and Values.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Typical Duties
Specific job duties of this position may vary depending on the departmental location of the position. Duties may include, but are not limited to, the following:
- Manage professional, technical, clerical, and other lower level staff to include, prioritizing and assigning work; conduct performance evaluations; provide training; and making hiring, termination, and disciplinary recommendations. Evaluates training needs and workload balance for staff and prepares plan for implementation.
- Prepare and monitor the department or division budget; prepare revenue estimates and forecast; prepare and monitor operating and capital budgets, grants, contracts and other financial transactions;
- Analyze organization structures, functions, procedures, and practices; provide analyses and recommendations of various kinds and levels of services provided by City government and other budgeted resources; recommend process improvements.
- Review and analyze policies and procedures to determine efficiency and effectiveness, both financially and operationally;
- Conduct statistical analyses and apply information technology applications, spreadsheets and databases, to analyze and evaluate data;
- Propose reasonable conclusions, effective solutions and potential options;
- Write complete, concise reports designed to effect improvements and/or implement solutions;
- Present report contents and provides constructive feedback to departments, organizations, functions impacted by the report;
- Assist in the development and implementation of new and/or revised programs, systems, policies, and procedures
- Create and manage project timelines; work with staff, other departments, and/or vendors/outside consultants to meet deadlines and achieve project goals;
- Manage department or City-wide programs and projects with general direction;
- Investigate, research and respond to assigned complaints, issues or concerns raised by the public or employees, and propose responses and/or resolutions for review and acceptance by City Manager or senior management;
- Perform monitoring, review and analysis of procedures, plans, contracts, processes, guidelines, and instructions to ensure compliance with departmental policies and Federal, State, and City regulations;
- Analyze and report on the effects of recent legislation and case law on assigned areas of responsibility;
- Effectively explain and clarify departmental and City policies, procedures, and programs to City staff, elected officials, other agencies, businesses, and the general public as required;
- Serve as staff liaison, as assigned, to City Commissions and/or committees;
- Represent the City and the department in interdepartmental, interagency, community, and/or professional organization projects, meetings, and events;
- Maintain, as directed, relations with governmental jurisdictions, organizations, associations and other external groups, making personal appearances as necessary;
- Perform other work as assigned.
Minimum Qualifications
EDUCATION AND EXPERIENCE
- Graduation from an accredited college or university with a bachelor’s degree in Public Administration, Business Administration or closely related field; and
- Three years of responsible professional journey-level experience in public administration which may include systems and procedures, budget, fiscal program and project coordination, or human resources programs.
Desirable Qualifications
- A Master’s degree in Public or Business Administration or closely related field is desirable.
LICENSE
Possession of an appropriate, valid California Class C driver’s license is required at time of appointment and for duration of employment.
OTHER REQUIREMENTS
Must be able to perform all of the essential functions of the job assignment.
CONFLICT OF INTEREST
Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100.
Knowledge, Skills, and Abilities
Knowledge of:
- Area of assignment;
- Major principles, practices, methods and techniques of administration relating to at least one of the following: general management, budgeting, human resources, or financial;
- Principles and techniques of narrative report writing;
- Analysis of statistical data;
- Principles and practices of supervision;
- Organization and function of city government;
- Principles of contract administration
- Principles of project and program management;
- Workload planning; and
- Environmental and office safety practices, procedures and standards, e.g. OSHA, Federal, State and local rules and regulations.
Ability to:
- Organize, analyze and evaluate tangible and intangible complex data soundly and impersonally;
- Make recommendations on difficult issues;
- Conduct independent, original research based on sound analysis and leading to appropriate recommendations to resolve specific issues, complaints or problems involving individuals or organizational units;
- Present statistical and narrative reports or correspondence including recommendations clearly, concisely, logically, accurately and convincingly in oral and written form;
- Speak effectively before groups;
- Establish and maintain tactful and constructive relationships by collaborating with City employees including elected and senior officials and managers, the general public, and other governmental representatives;
- Work effectively and coordinate multiple projects and complex tasks simultaneously in time-sensitive situations and meet deadlines;
- Plan, prioritize, and manage work for staff assisting with assigned programs or projects;
- Administer major programs;
- Negotiate and administer contracts;
- Establish and maintain accurate and compliant records;
- Understand, interpret, and apply rules, standards, or procedures and persuade others to accept or adopt recommendations;
- Formulate reasonable and effective conclusions;
- Conduct thorough investigations, determine methodologies and obtain basic data necessary to evaluate solutions to complex problems and issues with multiple variables;
- Train, supervise, and evaluate assigned staff and their work; and
- Walk or stand for extended periods of time and bend, stoop, crawl, climb, and lift as necessary to perform assigned duties.
Additional Information:You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at Applications must be submitted by the filing deadline of Tuesday, October 31, 2023 at 4:00 PM.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or
City of Santa Clara Benefit Summary Overview for Bargaining Unit #9
Miscellaneous Unclassified Management
This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change.
Retirement:
- Membership in the California Public Employees Retirement System (CalPERS)
- Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly
- New Employees: 2.0% @ age 62 formula – employee pays 7.00% of gross pay
- Employee pays 6.20% up to $9,932.40 (Social Security) and 1.45% (Medicare) of gross pay
Health Insurance:
- City contribution up to $1827.48/month, based on enrollment in a CalPERS health plan
- Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis
- Coverage is effective the first of the month after date of hire
- If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash
- An employee hired on or after 1/1/2023 is eligible for a cash-in-lieu benefit of $250/month if they sign an annual attestation and provide proof of Alternative Required Coverage for themselves and their Tax Family, if applicable. Contact Human Resources for more details
Dental Insurance:
- Choice of two Delta Dental plans; enrollment is mandatory
- City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee
- Coverage is effective on the first day of the month following three full calendar months of employment
Vision Insurance:
- Choice of two VSP plans
- City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee
- Coverage is effective the first of the month after date of hire
Voluntary Employee Beneficiary Association (VEBA):
- City contributes $50.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax)
- If account balance is less than $2,000 upon separation, then account funds can be used immediately
Life Insurance:
- City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month
- Coverage is effective the first of the month after one calendar month of employment
- Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children
State Disability Insurance (SDI):
- Employee pays 0.9% of gross pay; max deduction of $1,378.48 (includes Paid Family Leave)
- 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period
Paid Family Leave (PFL):
- Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child
- No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages
Long Term Disability (LTD) Insurance:
- Benefit is 60% of basic wage up to $13,333; max $8,000/month
- City paid benefit. City pays $.207/$100 of insured earnings
- 60 calendar day waiting period
- Coverage is effective the first of the month after one calendar month of employment
Deferred Compensation:
- Voluntary plan through Nationwide Retirement Solutions
- Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules. Employees over 50 years of age may contribute up to $30,000/year
Flexible Spending Account (IRS Section 125 Plan):
- Employee may contribute up to $3050 per year in pre-tax dollars to a health care spending account
- Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account
- Employee may contribute up to $300 per month in pre-tax dollars to a commuter benefit plan
Vacation:
- Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service
- For 1 – 4 years of service: 10 days (80 hours)/year
- For 5 – 9 years of service: 15 days (120 hours)/year
- For 10 – 15 years of service: 21 days (168 hours)/year
- For 16 – 20 years of service: 22 days (176 hours)/year
- For 21+ years of service: 24 days (192 hours)/year
Sick Leave:
- Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual
- Up to 48 hours/year of accumulated sick leave may be used for family illness
- Up to 32 hours/year of accumulated sick leave may be used for personal leave
Management Leave:
- 120 hours of management leave credited to employees each January 1st
- New employees hired between January 1st and June 30th receive 120 hours of management leave their first year
- New employees hired between July 1st and December 31st receive 60 hours of management leave their first year
Holidays:
- Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year)
Mobile Communication Device Allowance:
- $80/month in lieu of carrying a City-issued cell phone
Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle):
- Department Heads receive $320/month (up to $520, with City Manager approval). Other Unit 9 employees can receive $200/month (Up to $500 with City Manager approval)
Tuition Reimbursement Program:
- Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details
Employee Assistance Program:
- Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month
- Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060
Retiree Medical Reimbursement Program:
- Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum.
- Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023 (amount adjusted annually)
- After age 65, retirees are eligible for reimbursement up to $243/month in 2023 (amount adjusted annually)
Alternate Work Schedule:
- An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager’s Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at any time.
01
I understand this supplemental questionnaire will be used along with my application, resume and cover letter to assess my qualifications for this position.
- Yes
- No
02
Do you possess a Bachelors’ Degree in Public Administration, Business Administration or a closely related field from an accredited college or university?
- I possess a Bachelors’ Degree in Public Administration, Business Administration or a closely related field from an accredited college or university.
- I DO NOT possess a Bachelors’ Degree in Public Administration, Business Administration or a closely related field from an accredited college or university.
03
Please select the option that best demonstrates your experience for this position:
- I possess at least three (3) years of responsible professional journey-level experience in public administration which may include systems and procedures, budget, fiscal program and project coordination, or human resources programs.
- I DO NOT possess at least three (3) years of responsible professional journey-level experience in public administration which may include systems and procedures, budget, fiscal program and project coordination, or human resources programs.
04
Please explain how you meet the minimum experience requirement (Three (3) years of responsible professional journey-level experience in public administration which may include systems and procedures, budget, fiscal program and project coordination, or human resources programs):
05
Do you possess a Master’s degree in Public or Business Administration or closely related field?
- Yes
- No
06
Please describe your project management and/or financial analysis experience.
07
Please describe a complex project you led that required you to work with a wide array of staff. How did you build consensus and support and how did you deal with any conflict?
08
Please give an example of a project you completed that required significant data analysis. What were your findings and how did you present the results?
09
Please list any computer applications you use frequently and include any financial and/or utility systems you have experience with.
Required Question