What you’ll do at
Position Summary…
What you’ll do…
Job Overview:
We are seeking a highly strategic Senior Manager of Loyalty and Rewards to lead our driver loyalty program in the gig driver industry. The Senior Manager of Loyalty and Rewards will be enthusiastic about the Loyalty space with proven record of building and driving a Loyalty program from scratch. They will a highly influential Individual Contributor who thrives on working cross-functionally to develop a loyalty strategy that connects the rewards to driver quality and enhances driver retention, engagement, and experience. The ideal candidate must be a strong strategic thinker with a balance of individual execution and strong analytics.
Key Responsibilities:
• Develop and implement a driver loyalty program that aligns with business objectives and enhances driver retention, engagement, and experience.
• Set a foundation that will have Executive-level visibility on a Loyalty program that will enhance the App and Driver Experience for the largest Last Mile delivery platform for the company.
• Drive long-term vision, roadmap, vision, strategy for Spark Driver platform to become a leading delivery platform for gig drivers.
• Identify, negotiate, and manage strategic partner relationships and ensure contracted service levels are achieved and partnerships are fully leveraged.
• Work with Product, Operations, Acquisition, Marketing, Research, Experience, Finance Revenue Management, to execute the loyalty components in support of the broader business strategy and supporting revenue targets.
• Provide leadership in creating and continually evolving service offerings, delivery, and execution of loyalty programs, driving program acquisition, member retention and revenue opportunities.
• Influence cross-functionally by clearly defining strategic purpose of roles, establishing individual performance expectations, providing continuous feedback, coaching and developing, conducting ongoing recognition and succession management.
• Oversee the gathering and analysis of information including program results and trends, competitive actions, market research, product development and frontline feedback to analyze changes in the market.
• With a critical focus on materially growing the program portfolios, synthesize and present key results to senior leadership and executives and other cross-functional leaders.
• Forecast and analyze key driver statistics and trends to determine long term driver value as a result of loyalty program changes.
• Set goals, metrics, and reporting mechanisms to measure and track progress towards achieving loyalty program KPIs, such as driver retention, quality, and engagement.
• Collaborate with cross-functional teams to ensure the loyalty program is integrated with other driver initiatives, such as training and development.
Qualifications:
- 10+ years of experience.
- MBA preferred.
- Strong familiarity with loyalty programs
- Proven experience with analytics and statistics analysis
- Familiarity with Supply Chain or Transportation industry preferred.
- Excellent people management skills.
- Outstanding strategic thinking, problem-solving, and analytics capability.
- Highly collaborative and agile, adept at managing stakeholders.
- Proven track record of prioritizing, leading and delivering projects, managing a high-performing team, and engaging with senior stakeholders.
- Entrepreneurial ownership mindset to get things done with a degree of assertiveness.
- Ability to manage ambiguity.
- Excellent verbal, written, and presentation skills.
- Demonstrated ability to effectively communicate customer experience solutions to multiple organizational levels internally and externally as needed to support the strategic goals.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $119,000.00-$221,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
– Regional Pay Zone (RPZ) (based on location)
– Stock equity incentives
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 4 years’ experience in operations, project management, or related area OR 6 years’ experience in operations, project management, or related area. 2 years’ supervisory experience.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management – Project Management Professional – Certification Primary Location… 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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