What you’ll do at
Position Summary…
What you’ll do…
Position Overview:
We are seeking a highly experienced and skilled Senior Manager II to lead our Process Design/Improvement function while also bringing expertise in Trust & Safety. The successful candidate will be responsible for driving the development, optimization, and refinement of our business processes, ensuring operational efficiency, compliance, and a safe user experience. This role requires a strong background in process mapping, improvement methodologies, and a deep understanding of Trust & Safety practices within a digital environment. Excellent leadership, communication, and problem-solving skills are essential to effectively manage cross-functional teams and drive successful outcomes.
Responsibilities:
1. Lead and oversee the Process Design/Improvement function, ensuring adherence to best practices and consistent delivery of high-quality outcomes.
2. Analyze existing business processes to identify areas for improvement and develop strategies to optimize efficiency, reduce risk, and enhance the customer experience.
3. Collaborate with relevant stakeholders to define and implement Trust & Safety policies, procedures, and protocols to mitigate risks and ensure compliance with industry regulations and standards.
4. Conduct regular risk assessments and audits to evaluate process effectiveness, identify vulnerabilities, and propose necessary improvements and adjustments.
5. Develop comprehensive process maps and flowcharts to visualize current and future state processes, ensuring alignment with Trust & Safety requirements.
6. Partner with cross-functional teams, including Legal, Customer Support, Product Management, and Engineering, to establish effective communication channels, streamline workflows, and drive successful process implementation.
7. Stay abreast of industry trends, emerging technologies, and regulatory changes related to Trust & Safety practices, ensuring the organization remains up-to-date and compliant.
8. Collaborate with internal teams to develop and deliver training programs and workshops on Trust & Safety protocols, aiming to ensure a company-wide understanding and compliance.
9. Lead and manage a team of process improvement specialists, providing guidance, coaching, and support in their professional growth and development.
10. Monitor and track performance metrics/KPIs related to Trust & Safety and process improvement initiatives, regularly reporting progress to senior leadership and suggesting areas for further refinement.
Qualifications:
1. Bachelor’s degree in Business Administration, Computer Science, or a related field. Master’s degree is preferred.
2. 10+ years of experience in process design, process improvement, and trust and safety, preferably in a digital or technology environment.
3. Strong expertise in Trust & Safety principles, protocols, and risk management practices.
4. Proven track record of successfully leading cross-functional teams and driving process improvement initiatives.
5. Extensive experience in process mapping tools such as BPMN, Visio, or similar software.
6. In-depth knowledge of Lean Six Sigma methodologies and tools (e.g., DMAIC, Value Stream Mapping, Root Cause Analysis).
7. Excellent analytical skills with the ability to identify patterns, assess risks, and make data-driven recommendations.
8. Strong leadership and communication skills, with the ability to influence and effectively collaborate with stakeholders at all levels of the organization.
9. Experience in managing teams, providing coaching and mentorship, and fostering a culture of continuous improvement.
10. Proven ability to navigate complex regulatory environments and ensure compliance with relevant laws and industry standards.
11. Strong attention to detail and problem-solving skills.
Join our team and lead the integration of process design/improvement and trust & safety practices to create a safe and efficient operational environment. This is an exciting opportunity to contribute to our organization’s growth, while also ensuring the protection and trust of our customers and drivers.
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $119,000.00-$221,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
– Regional Pay Zone (RPZ) (based on location)
– Stock equity incentives
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 4 years’ experience in operations, project management, or related area OR 6 years’ experience in operations, project management, or related area. 2 years’ supervisory experience.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management – Project Management Professional – Certification Primary Location… 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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