The success of Microsoft 365 is driving us to evaluate new markets, new business opportunities as well as new ways of accomplishing our goals in our existing markets. We are looking for the right person to help us deliver the evolving suite of M365 products and services into existing regions and align organizations across Microsoft to deliver these same capabilities into additional future Sovereign regions. This is an opportunity to work at scale across Experiences + Devices, Cloud + AI, and the Security divisions to gain a deeper understanding of the challenges we face so that we can prioritize the necessary investments to achieve our mission of helping every person and organization on the planet achieve more.
As leaders, we are called to build a community of change agents that outlast us. It’s not about individual accomplishments; it’s about building and developing partnerships that endure. We are driving new growth areas and revenue models. We are bold with our ambitions and that requires thinking and acting beyond our individual team goals. Our success is the success of the whole, and this requires thinking and acting in new ways. It requires a willingness to learn and grow.
We are looking for a Senior Product Manager to join our Sovereign Cloud Operation & Process Excellence team to deliver the full M365 value to our US Government and Sovereign customers by ensuring o perations are symmetrical across regions, enabling us to uphold our customer promises of availability and quality . This is a unique opportunity for a driven individual who enjoys creating clarity from the ambiguous and navigat ing through a fast-paced and ever-evolving engineering landscape . This role will be a member of a cross-functional group of Product Managers and will identify and/or respond to specific requests that address un-met needs across our US Government and Sovereign-based production operations teams . The individual must actively seek information and test assumptions, navigate within a highly matrixed environment, determine measures of success for operations, and lead others in scoping problems by identifying key issues, inputs, stakeholders, and outcomes.
This candidate will be expected to develop and manage various cross-Microsoft v-teams to deliver customer-segment specific solutions and provide leadership and set strategy for response to relevant customer feedback from this customer segment. We’re looking for an individual who can work independently to drive large, complex programs and solutions, and drive results across multiple organizations via strong cross-group collaboration skills. This candidate will drive business & technical conversations with development managers and partners .
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree AND 5+ years experience in product/service/project/program management or software development
- OR equivalent experience.
Other Requirements
- Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
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- Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via via a valid passport, or other approved documents, or verified US government Clearance
Preferred/Additional Qualifications
- Bachelor’s Degree AND 7+ years experience in product/service/project/program management or software development
- OR equivalent experience
Product Management IC4 – The typical base pay range for this role across the U.S. is USD $112,000 – $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 – $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
- Independently contributes to identifying customers’ unmet or unknown needs and market opportunities for enhancements or development of multiple feature areas (e.g., product, service) via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem.
- Works across multiple feature areas (e.g., product, service) as directed. Helps define and influence the long-term vision and strategy for the feature areas based on a deep understanding of customer needs, market and user research, the competitive landscape, and Microsoft’s business goals and strategy. Helps write the product framing/vision memo. Helps distill the vision and strategy into a product roadmap. Creates user stories and assists in building epics to convey the big picture. Leverages a deep understanding of the product architecture to design integrated scenarios. Collaborates with others (e.g., Business Planning, Finance, Support, Customers, Product Marketing) to identify the potential customer base. Communicates product strategy to internal and external customers and builds consensus through multiple methods (e.g., conference presentations, collaboration with partner organizations).
- Owns or partners with others in driving business impact across the organization and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as engagement, usage, acquisition, revenue, profitability, and in-project features) and provides clarity on fundamentals (e.g., quality, privacy, security, compliance, accessibility, cost of goods sold [COGS]) of multiple features or feature areas.
- Builds trust with a targeted selection of customers. Orchestrates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Manages customer communities and customer engagement programs. Responds to real-time customer feedback in online portals. Understands and drives improvements in the support process, including both forums and communities.