Amazon Logistics (AMZL) is building a world class last mile operation which includes our Delivery Service Partners (DSPs), Amazon Delivery Associates (DA), and Flex Drivers! Amazon works directly with the DSPs, DAs, and Flex drivers to make deliveries to our customers, and is looking for a Senior Program Manager, On Road Driver Hiring to support this network through 100+ new launches.
Key job responsibilities
– Own the deployment of critical programs supporting DSP driver capacity and candidate onboarding
– Deliver DSP launch programs across all stations within an AMZL On Road Region
– Work backwards from the customer to develop, deploy, and scale programs to support DSP owners and field leaders to build driver pools and deliver a best in class onboarding experience
– Support DSPs at new station launches, DSP’s at existing sites, and peak volume ramps
– Collaborate with Field Leadership, DSP Owners, Capacity Planning and Business Coaches to make data driven strategy decisions
– Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region
– Execute strategy to deliver driver counts needed to meet year round capacity needs
– Provide an onboarding experience matching DSP and station needs, reducing the dwell time of candidates, and improving the conversion of candidates through the onboarding lifecycle
– Develop business understanding of key stations, and geographic variation to support overall strategy
– Move between strategy and execution on a daily basis, iterating and innovating the acquisition and experience for Delivery Associates, improving the onboarding experience for new drivers and DSP owners
– Conduct weekly data analysis to support senior leaders in the region to identify forward looking capacity risks
– Identify gaps in driver capacity at a station level and work with stakeholders to address proactively
– Provide support for all launching DSPs, coordination of hiring needs for DSPs
– Work with community and affinity partnerships in region to develop unique and innovative solutions for hard-to-hire markets, establish contingency plans to address and prevent gaps in key markets
*Travel expectations for this role will be approximately 50% and will include site visits
*Expected to conduct regular site visits with all sites within the region(s) the candidate is supporting, currently planned for Colorado region and at times for the west super region.
We are open to hiring candidates to work out of one of the following locations:
Colorado Springs, CO, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.