This is a high visibility role in the heart of Amazon’s Voice of Seller (VoS) team, and requires someone with a passion for working backwards from our customer – the Amazon Seller. You’ll be part of an organization responsible for capturing the Voice of Sellers and inspiring leaders across Amazon to see the world through their eyes and deliver an experience that is not merely satisfactory, but remarkable.
As a Sr. Program Manager for VoS, you will be responsible for identifying, driving, and tracking strategic initiatives that improve the Amazon Seller experience. In this high-profile role, you will collaborate with numerous Sales, operational, training, product, and program teams across the organization to identify, define, and specify solutions that create the conditions for Seller success and satisfaction. You will build collaborative relationships with these partners, influence product roadmaps to eliminate defects, and prepare and execute regular program updates to senior management. You will experience a wide-range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Key job responsibilities
The ideal candidate for this role will be able to:
• Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions.
• Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements.
• Plan and manage multiple parallel projects.
• Maximize resource utilization for the greater good of the organization.
• Create, maintain and disseminate project information to stakeholders and senior management.
• Remain flexible to changing priorities, open to new ideas, and have seller quality as the top focus.
• Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Sellers’ needs and using data and technology to anticipate and exceed them.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 7+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Experience defining and executing program requirements
– Experience working cross functionally with tech and non-tech teams
– Bachelor’s degree
PREFERRED QUALIFICATIONS
– PMP
– Experience in complex problem solving, and working in a tight schedule environment
– Experience defining program requirements and using data and metrics to determine improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.