Job Details
Level
Management
Job Location
Childrens Receiving Home – Sacramento, CA
Position Type
Full Time
Education Level
Not Specified
Salary Range
$67,704.00 – $70,073.00 Salary/year
Travel Percentage
None
Job Shift
Day
Job Category
Nonprofit – Social Services
Description
Position: Senior Program Supervisor/Facility Manager
Department: Residential
Reports To: Clinical Program Manager
FLSA Status: Salaried, Exempt
Position Summary:
Under the direction of the Clinical Program Manager, the Senior Program Supervisor provides direct, on-site supervision of and support to designated residential care staff and the milieu. Supervises, coaches, motivates, and evaluates the work of the assigned Program Supervisors and other assigned staff and acts as primary liaison between Program Supervisors and Agency Leadership. Performs a variety of direct residential care functions in support of assigned area of responsibility. Supervises, coordinates, and monitors all program components to ensure adherence to Children’s Receiving Home policies and procedures, Title 22, Department of Social Services Licensing Regulations, Council on Accreditation (COA) standards and budget compliance.
The Senior Program Supervisor assumes the role of Facility Manager and Supervisor on Duty (SOD) when assigned or as needed and has the authority and responsibility necessary to manage and control the day-to-day operation of the facility and supervise the clients. Works collaboratively with CRH clinical staff and others and assists in the development and implementation of client plans by performing the following duties.
Essential Duties and Responsibilities:
Program Administration:
• Has direct oversight of STRTP weekly Morning and Evening staffing schedule.
• Serves as primary liaison between Program Supervisors and Agency Leadership.
• Accepts a flexible schedule, including weekend coverage as well as working into evenings.
• Responds to program urgencies.
• Provides leadership in administering, managing, scheduling, coordinating, and maintaining the program within the definition, objectives, guidelines, and budget as set forth in proposals and contracts to funding agents and the policies and procedures of CRH and Title 22.
• Participates in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned client support services; acts as team leader for assigned projects/opportunities.
• Maintains a variety of recordkeeping and documentation processes and systems for assigned client support services and ensures all relevant confidentiality and privacy requirements are met.
• Prepares and completes a variety of reports, forms, and presentations for assigned client support services and activities.
• Supervises and monitors the provisions of client support services in a cost-effective manner consistent with budget targets and adjusts resources to accommodate variations from original budget targets and/or projections.
• Sustains a safe and healthy work environment within assigned client support services for clients, staff, and visitors; reports all accidents or illnesses occurring in the workplace and/or during working hours per CRH/insurance requirements and procedures.
• Maintains and supports division and agency-wide safety program guidelines and requirements, inclusive of on- going safety reviews, staff training and incident investigations.
• Participates in an agency-wide communication process to disseminate information supportive of a safe and productive workplace environment.
• Provides coordination of client needs for specific program and other dorms as needed.
• Ensures clients’ living space meets and/or exceeds the expectations of CCL and CRH and provides regular feedback to Agency Administrator through Dorm Inspections sheets.
• Required to be at the facility at all times when children are present and when assuming the Facility Manager role.
Campus Wide Support:
• Maintains continuous communication with Program Supervisors and Residential Counselors to ensure that safe and effective supervision of clients occurs at all times.
• Acts as a mediator between staff and youth by providing leadership and assistance in resolving crisis situations.
• Provides constructive feedback to Program Supervisors and Residential Counselors in a professional manner with the intention of promoting growth and learning.
• Performs intake duties in the Admissions & Program Coordinator’s absence and assists youth with smooth transition to program/dorm.
• Develops and maintains therapeutic relationships with all youth while maintaining boundaries.
• Remains with staff and clients during a crisis situation until resident returns to their baseline behavior pattern.
• Assists clients in de-escalating after a crisis situation, conduct LSI and complete any necessary documentation.
• Ensures that staff is utilizing proper TCI intervention/techniques.
• Intervenes in crisis situations as instructed in TCI to ensure safety of clients, assume lead role when intervention involves use of physical containment.
• Analyzes crisis situations to determine the cause of the problem and possible ways to prevent the situation in the future. Discuss situation analysis with staff and supervisors as needed.
• Works with Campus Activities Supervisor to implement and support individual Dorm Schedules and campus activity schedules.
• Documents incident restraints and crisis in accordance with agency and Community Care Licensing standards.
• Provides transportation for clients as needed.
• Performs other agency duties as assigned.
Child Care Duties:
• Provides childcare and supervision for the clients.
• Responsible for the supervision and care of the clients in the directed area.
• Provides the clients with assistance when leaving the facility as well as when they return from off-grounds.
• Provides assistance in facilitating outings for clients.
• Provides supervision, protection, and care of children individually and in groups at all times.
• Provides assistance to staff with each child in working with a group and in handling individual problems.
• Administers discipline and setting of limits for behavior of children.
• Makes notation of child’s behavior and communicates referrals to professional staff.
• May need to restrain clients as instructed per TCI to ensure the safety of staff and clients.
Personnel Management:
• Regularly schedules and facilitates Program Supervisor meetings.
• Maintains On Call Program Supervisor rotation scheduling and participates in the rotation.
• Plans, prioritizes, assigns, supervises, and reviews the work of assigned staff according to program goals and objectives and CRH policies and treatment philosophy.
• Participates in the selection of the most qualified staff members in a timely manner.
• Completes performance planning and evaluations for assigned staff in a timely and effective manner and provides assigned staff with on-going and proactive feedback regarding job performance; initiates and participates in an affirmative discipline process as necessary and according to CRH policy and procedures.
• Monitors training requirements of each assigned staff member, ensuring attendance in all required trainings as well as ensuring an understanding and usage of the information received during these trainings.
• Coordinates and facilitates weekly staff meetings.
• Develops training format and materials for program staff to enhance relationships with children, families, and co- workers.
• Remains current with supervisory/management methodology, practices, trends, and issues and applies to assigned operations as appropriate.
• Supervises and controls overtime and/or extra pay authorizations to minimize the negative impact on assigned program’s budget.
• Supervises, oversees, reviews and mentors assigned employees’ timecards to include breaks/lunches taken, paid/unpaid time off, leaves of absences, and overtime to ensure accurate and timely completion and appropriate authorizations are documented.
• Ensures staff engagement with families and children in a manner that respects ethnic and cultural practices/customs/and differences. Utilizes a strength-based approach when engaging.
Quality Management:
• Adheres to policies, procedures, and regulations of the Children’s Receiving Home.
• Models, and supports the principles and practices of quality management.
• Maintains a focus on outcomes for assigned program.
Supervisory Responsibilities:
Directly supervises and supports morning and evening Program Supervisors.
Directly supervises and supports Residential Counselors in assigned program.
Qualifications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Required:
The facility manager shall meet one of the three following requirements prior to employment:
• One year of full-time experience, or its equivalent, working with the client group to be served (Experience shall be verified as having been performed as a paid or volunteer staff person whose duties required direct supervision and care of the client group served.)
o or Two years of experience as a member of the social work staff in a group home performing those duties specified in Title 22 Group Home Regulation section 84065.2(c)
o or Completion with a passing grade, from an accredited or approved college or university, of 15 college semester or equivalent quarter units in behavioral science, 9 units of which must be in courses relating to children with behavioral problems which may be the result of abuse, neglect, or emotional trauma. The courses may include, but are not limited to, curriculums in Corrections, Psychology, Social Work, or Social Welfare.
• Prior to assuming the duties and responsibilities of the facility manager, the individual shall complete a minimum of one hour of Facility Manager training as specified in Title 22 Group Home Regulations Section 84065(k), in addition to training required in New Child Care Staff Training Section 84065(i) and Annual Training required in Section 84065 (j).
o Please note: Any person willfully making any false representation as being a facility manager is guilty of a misdemeanor.
Also Required:
• BA/BS Degree, or Child Development Teaching Permit
o or 12 semester units of Early Childhood Education (ECE) units, Adolescent Development units, Foster and Kinship Care Education and at least 100 hours of experience working with youth
o or valid certificate as an Alcohol Counselor, Drug Counselor or Alcohol and Drug Counselor and at least 100 hours experience working with youth
o or valid Vocational Training certificate, credential or documentation demonstrating experience as a trade journeyperson who instructs children in vocational skills and at least 100 hours experience working with youth
o or previously employed as a staff or volunteer at a group home or short-term therapeutic center for at least one year.
• Previous supervisory experience.
Licenses, Certifications, Registrations:
• STRTP or GHAC Certification preferred.
• Must possess a valid California Driver’s License. Must be able to meet the Agency’s rules and be eligible to drive for business. The Agency’s insurance carrier reserves the right to exclude applicants based on their driving record.
• Must be at least 21 years of age.
• Must pass First Aid certification course before start of employment. Certification can be completed through the Children’s Receiving Home.
• Must pass CPR within the first six weeks of employment.
• Must pass Bloodborne Pathogens and Therapeutic Crisis Intervention (TCI) certification courses offered through the Children’s Receiving Home within the first three months of employment.
• Must maintain TCI, CPR, First Aid and BBP Certification throughout employment.
• Must complete online Mandated Reporter Training within first week of employment.